The player from Germany has requested multiple times for his account to be blocked due to gambling addiction, yet he continues to deposit funds of 872 euros despite informing the casino. The casino has not acted on his requests, instead responding with bonus offers, and there has been no successful withdrawal. After intervention by the complaints team, the casino confirmed account closure, but refused to respond to questions regarding potential refund situation. The complaint has been closed as unresolved, since the casino has stopped responding, and the player has been advised to use responsible gambling tools to stay safe.
El jugador alemán ha solicitado en repetidas ocasiones el bloqueo de su cuenta por ludopatía, pero continúa depositando 872 euros a pesar de haber informado al casino. El casino no ha atendido sus solicitudes, sino que le ha ofrecido bonos, y no ha podido realizar ningún retiro.