PariPesa Casino - El jugador no puede cerrar su cuenta.

Good afternoon

I really need your help.

The casino I want to report isn't on your list, but I picked a random one to try to reach you.

The casino in question is Paripesa.

I have access to my account and can do everything without any problems; however, I’ve been trying to block my account for over a year. I send emails constantly, and no one responds.

Online gambling is putting my life at risk, and this is the one casino I still need to block. I just can’t seem to do it.

Do you think you could help me out?

Thank you

Boa tarde

Precisava muito da vossa ajuda.

O casino que desejo apresentar não se encontra na vossa lista mas coloquei um aleatório para tentar chegar até vós.

O casino em causa é o Paripesa.

Tenho acesso à minha conta e consigo fazer tudo sem problemas, contudo, estou há mais de 1 ano a tentar bloquear a minha conta. Envio emails constantemente e ninguém me responde.

Estou a colocar a minha vida em causa com o jogo online e este é o casino que me falta bloquear. Simplesmente não consigo.

Acham que me conseguiriam dar uma ajuda?

Obrigado

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Additionally, could you please attach a link to the casino in question?

Thank you in advance for your cooperation.

Best regards,

Attila

Good afternoon, I have already emailed all the requested documentation.

I requested permanent self-exclusion, but haven’t received a response.

Here is the link to the casino: https://paripesa24.org/pt

Boa tarde, já enviei por email toda a documentação pedida.

O pedido que eu fiz foi de autoexclusão permanente, sem qualquer resposta.

Segue link do casino: https://paripesa24.org/pt

Thank you for your response. Unfortunately, I have not received any emails from you. Could you please let me know which email address you used? Additionally, have you sent the information to attila.g@casino.guru?

Thank you for your patience and cooperation.