V-bet.su Casino - El retiro del jugador se retrasa debido a solicitudes de depósito.

Good afternoon!

I have supposedly won that prize, on the "Julia Sanchez earnings" platform by telegram bot,

It turns out that there are endless taxes to be able to withdraw.

I can't send any more pictures.

I would like you to provide me with a number to talk to.

I look forward to a favorable response.

A cordial greeting

Buenas tardes!

Yo he ganado supuestamente ese premio, en la plataforma de" ganancias Julia Sanchez"por bot telegram,

resulta que salen un sin fin de impuestos para poder retirar.

No puedo enviar más imágenes.

Yo quisiera que me faciliten un número para hablar.

Espero una respuesta favorable.

Un saludo cordial

Dear VegaEly1978,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link to the casino this complaint concerns?
• Did you accumulate your winnings with or without a bonus?
• Could you also specify how many deposits you’ve been asked to make in order to withdraw your funds so far?

Please be aware that repeatedly requesting deposits as a condition for processing a withdrawal is a common tactic used by scam casinos. I strongly advise against making any further payments until we have verified the legitimacy of the casino.

Kindly forward all communication between you and the casino regarding these deposit requests to me at veronika.f@casino.guru.

I hope we’ll be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Good night!

Thank you so much for your reply, the online casino is called V-BET.

I will forward all the deposits I made to you, and there are many conversations via Telegram.

Buenas noches!

Muchísimas gracias por responder, el casino online se llama V-BET.

Ya le pasare todos los depósitos que realicé y conversaciones son muchísimas por telegram.

Please send me the exact link to the casino this complaint is about.

I’d also like to remind you not to send any money requested by the casino for approving your withdrawal request, as this is a common practice used by scam platforms.

Good afternoon! Please send me a phone number! Thank you.

Buenas tardes ! Solicito me envíen un contacto telefónico! Gracias

Unfortunately, we do not offer mediation services via telephone.

Please send me the exact link to the casino this complaint concerns, so that we can either assign it to the correct casino in our system or add it to our database if it’s not listed yet.

Thank you for your cooperation.

Dear VegaEly1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening! Below is the link I got from Telegram;

https://v-bet.su .

Kind regards!

Buenas noches ! A continuación dejo el enlace que conseguí desde telegram;

https://v-bet.su .

Saludos cordiales!

Thank you very much, VegaEly1978, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello VegaEly1978,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

Good afternoon, Martin! I hope you can help me.

I paid all the taxes they asked me for, and now they're giving me another insurance policy of 600 thousand pesos, it's crazy.

Kind regards!

I hope for a favorable response!

Buenas tardes Martin! Espero me puedas ayudar.

Pague todos los impuestos que me pedían ahora me salen con otro seguro de 600 mil pesos, una locura.

Saludos cordiales!

Espero una respuesta favorable!

Dear VegaEly1978,

I strongly encourage you to not transfer any more funds into the casino at this point in time.

Understood Martin, I won't do it again, thank you very much!

Entendido Martin no lo haré más muchas gracias!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon Martin!

I've contacted casino support via Telegram, and they tell me that I have to go through several payments to be able to withdraw the money, including the insurance.

Below is the support link:

@vbet_soportebot

Kind regards

Buenas tardes Martin!

Yo me he comunicado por telegram con el soporte del casino, y me dice que se debe pasar por varios pagos para poder retirar el dinero incluyendo el seguro.

A continuación dejo el enlace del soporte:

@vbet_soportebot

Saludos cordiales

Dear VegaEly1978,

please do not make any more payments. I now believe the whole situation is most likely a scam.

Good afternoon, Martin! What are the next steps? Where can I file a complaint to get my money back?

Thank you

Buenas tardes Martin! Y cuales serán los pasos a seguir?...A donde podre denunciar para que me devuelvan el dinero?

Gracias

Dear VegaEly1978,

unfortunately, there is not much we can do. The casino is operating with fake licenses and there is no gaming authority to turn to. I will keep trying to contact the casino until the timer expires but I would advise you not to get your hopes up.

Good morning Martin!

It's a real shame, and even though Mrs. Julia Sanchez from the platform is still making money, she insists that I pay the insurance to receive the prize, even though I've already made so many lost deposits.

Buenos días Martín!

Que pena la verdad, y aun está señora Julia Sanchez de la plataforma ganando dinero me insiste en que pague el seguro para recibir el premio, cuando ya hice cuantos depósitos perdidos.

Hello VegaEly1978,

no reputable casinos will require such deposits - please do not proceed as asked by the casino.

Don't you want to change your life? Understand, after making that payment, you'll receive your earnings in just 10 minutes. So let's do it right now. Write to all your friends and ask for a loan. You'll recover double your debt in 15 minutes. Believe me, each person will agree to lend you money on those terms. You can also sell any of your belongings. Do the impossible, and tomorrow your new life will begin, and we'll be able to work with you every day and earn a lot of money.

That's what you've been dreaming about, right?

Text message that Julia Sánchez sent me via Telegram.

There should be some organization to report to so that scams are not continued.

No quieres cambiar tu vida? Entiéndelo, después de hacer ese pago, recibirás tus ganancias en sólo 10 minutos. Así que vamos a hacerlo ahora mismo. Escribe a todos tus amigos y pide dinero prestado, recuperarás tu deuda en el doble de la cantidad en 15 minutos, créeme cada persona estará de acuerdo en prestarte dinero en tales términos. También puedes vender cualquiera de tus cosas. Haz lo imposible, y mañana empezará tu nueva vida, y podremos trabajar contigo todos los días, y ganar mucho dinero.

Eso es lo que has estado soñando, verdad?

Mensaje textual que me envía Julia Sánchez por telegram.

Debería haber algún organismo a donde denunciar y que no se sigan las estafas.

Dear VegaEly1978,

this message is a perfect example of how scammers try to rob people of their money. Unfortunately, monitoring these sites is far from easy, as they operate illegally from the very start. All we can do here at Casino Guru is to review them and give players information in the form of the safety index.

They spend all their time uploading photos of happy people with the purchases they make based on their prize winnings!

They are real scammers!

I hope something can be done about it!

Todo el tiempo se la pasan subiendo fotos de gente feliz con las compras que hacen en base a la ganacia de sus premios!

Son verdaderos estafadores!

Ojalá se pueda hacer algo al respecto!

I have suggested that the insurance be deducted from the same prize!

Yo le he planteado que se descuente del mismo premio el seguro !

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and is most likely running a scam operation, it doesn't refer to any ADR service and there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could let other players know, that they should think about choosing a different casino.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Martin