V.Vegas Casino - El jugador desea cerrar su cuenta.

Hello, I wrote to VulkanVegas twice that my account and personal data should be deleted. But it doesn't happen. Maybe you can help me to finally delete everything.

Hallo, Ich habe VulkanVegas 2x angeschrieben das mein Account und meine persönlichen Daten gelöscht werden sollen. Aber es passiert nicht. Vielleicht können sie mir ja helfen das endlich alles gelöscht Wird.

Hello Daniel11283,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you are trying to close your account? Could you please clarify the reason for this request?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Daniel11283

Your account was permanently blocked.

Re the inquiry for personal data deletion - We store your data for a period of six (6 years) after you have closed your account on our Website.

For more info - please kindly refer to Privacy Policy and FAQs (https://vulkanvegas.com/en/faq-on-data-retention#1)

Kind regards,

VulkanVegas

Hello everyone,

Thank you VulkanVegas for providing more information.

Daniel11283, we are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.