V.Vegas Casino - El pago del jugador está retrasado.

I have been waiting for 14 days for a €5000 payout from vulkanvegas.com

It is always being written, is being edited.

It can't be that it takes this long.

Ich warte seit 14 Tagen auf 5000€ Auszahlung von vulkanvegas.com

Es wird immer geschrieben, wird bearbeitet.

Es kann doch nicht sein, dass es so lange dauert.

Hello tkarakaya1985,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I got the money tonight.

I have been registered for over a year.

Now I have another complaint, namely, I deposited over 500€ in one hour and the chances of winning were 0.00%

In Big Bass Bonanza, I had €1 in free spins and got to level 2 with €16. And in 10 spins, not even a single angler came along, and €16 was lost.

Things are getting worse with the site every day. Payouts are getting worse

Ich habe heute Abend das Geld bekommen.

Ich bin seit über einem Jahr registriert.

Jetzt habe ich noch ein Beschwerde und zwar, ich habe vorhin in eine Stunde über 500€ einbezahlt und die Gewinnchancen gleich bei 0,00%

Bei big Bass bonanza hatte ich bei 1€ freispiele bin bis Level 2 mit 16€ gekommen. Und in 10 Umdrehungen nicht mal 1 Angler gekommen und 16€ von Spiel raus.

Mit dem Seite wird es Tag zu Tag schlimmer. Auszahlungen werden schlimmer

Dear tkarakaya1985

Thank you for the complaint

According to our records, you are winning the casino by over 40k EUR.

Also, recently you've also been lucky, e.g.:

26-03-2025 19:24 (UTC) Bet 10.00 EUR Win:3,907.00 EUR

26-03-2025 19:14 (UTC) Bet 10.00 EUR Win:3,600.00 EUR

and the list goes on like forever...

Please do let us know if you'd like to close your account and try your luck somewhere else.

Looking forward to your response.

Kind regards

Hello,

Are you just kidding me?

I deposited over 600€ again today!!!!!

I didn't even get any free spins!!!

What that is is only manipulated by you!!!

350€ book of fallen played on 2-2.50€ not even free spins!!!

Since yesterday things have been going downhill!!

If this continues, I will personally go to a lawyer and file charges against you!!!

It's not normal anymore!!!!!!

Hallo,

Wollt ihr mich einfach verarschen?

Ich habe heute wieder über 600€ einbezahlt!!!!!

Ich habe nicht mal freispiele bekommen!!!

Was das ist, ist nur noch manipuliert Sache von euch!!!

350€ book of fallen gespielt auf 2-2,50€ nicht mal freispiele!!!

Seit gestern geht es Bach runter!!

Falls es so weiter geht, werde ich persönlich zum Anwalt gehen und eine Anklage stellen an euch!!!

Es ist nicht mehr normal!!!!!!

Dear tkarakaya1985,

After careful review, we have identified clear signs of problematic gambling behavior associated with your account. This is not the first time such concerns have been observed.

Additionally, we would like to clarify that, as a player, you interact directly with the game provider's servers during gameplay. The website merely acts as a platform, and there is absolutely no way for us to influence the game outcomes.

In light of these findings, the administration has made the decision to suspend your account in accordance with our responsible gaming policy.

If you require any assistance or support, we encourage you to contact our customer support team or seek help through organizations such as GamCare.

Thank you for your understanding.

Best regards

You have no right to block my account!!!

Either you unblock it again or I'll go to a lawyer!

If you really should block me, then I want half of the money I paid in 2 days back!!

Or my lawyer will take care of it!

Ihr habt kein Recht dazu, mein Konto zu sperren!!!

Entweder tut ihr wieder entsperren, oder ich werde zum Anwalt gehen!

Wenn ihr dann wirklich sperren sollt, dann will ich wieder Hälfte meines Geldes was ich in 2 Tagen bezahlt habe wieder zurück!!

Oder mein Anwalt wird sich darum kümmern!

Dear tkarakaya1985,

Can you please advise if you have any real money balance on your casino account?

If not, the casino has every right to block your account without any reason given.

Awaiting the clarification.

Regards,

Nick

I didn't have any money on it.

Deposited over €1500 within 2-3 days and profit was only 0.00%!!!

They let you win once and then take everything back!!

I want my €500 compensation back. Otherwise, I'll file a complaint for fraud and manipulation! And this time I'm serious, without making empty promises.

Ich habe kein Geld drauf gehabt.

Innerhalb von 2 - 3 Tagen über 1500€ einbezahlt und Gewinn war nur noch auf 0,00%!!!

Die lassen einmal gewinnen und danach nehmen die alles wieder zurück!!

Ich will Entschädigung von 500€ wieder zurück haben. Sonst werde ich Anzeige wegen betrug und Manipulation machen!! Und diesmal mache ich ernst ohne leere Versprechen.

Dear tkarakaya1985,

Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

As you played regularly, there is no possible way for a refund.

Lastly, as you had no real money balance on your casino account, the casino had right to block it without further explanation.

We will be now closing the complaint for the above explained reason.

Best regards,

Nick