V.Vegas Casino - El reintegro del jugador se ha retrasado.

9.06.2025 make two withdrawals 250 and 250 eur, after couple of hours I saw the withdrawals are successfully withdrawn, but i didn’t received this money in my bank account yet.

Dear pvt7dntvxz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

All verifications is successful, and withdrawals is successful since 9.06, but I didn’t received it yet.

Dear pvt7dntvxz

Please kindly provide the disputed transaction IDs in order to investigate.

Regards

It is day 8 and I still haven’t received my money.

Casino said they investigate a case, but 5 days I have no answer, how long it can take, we are living in 21st century 😵‍💫

Dear Vulkan Vegas Support,

I am writing again regarding my €500 withdrawal request made on June 9, which is still marked as "successful" in your system, yet I have not received any funds in my account.

I have now waited 6 full business days, and I have received an official response from Paysera, confirming that:

No SWIFT payment has been received

No pending or reserved transaction exists

Only the sender (you) can initiate a trace or investigation

Even for international SWIFT transfers, the maximum expected time is 5–7 business days. As of today, this delay is no longer acceptable, and I kindly but firmly ask for one of the following:

An official SWIFT payment confirmation with a traceable reference number

A clear statement confirming that the payment has not been sent yet

An exact timeframe when this issue will be resolved.

Update – Day 9: Still no payment and no clear response from the casino

It has now been 9 days since my €500 withdrawal was marked as "successful" by Vulkan Vegas on June 9.

Since then:

I have not received any money to my bank account

I have not received any confirmation (MT103) or proof that the funds were actually sent

The casino keeps replying that the case is with their payments team, but no new information or timeline is ever provided

This situation is extremely frustrating. I have contacted my payment provider (Paysera), and they confirmed again today that no incoming transfer is pending or received.

At this point, I kindly ask for Casino Guru’s help in pressuring the casino to either:

Provide immediate proof of payment, or

Re-process the withdrawal if it was never truly sent

Thank you for your support. I will continue updating this complaint until it is resolved.

Today marks the 10th day since my €500 withdrawal request from Vulkan Vegas was marked as successful. However, I have still not received the funds, nor have I received any response from the casino regarding where the money might be or when I can expect a resolution.

Could you please advise how much longer I might have to wait for this issue to be resolved? I would greatly appreciate your help in getting some clarity on this matter.

Thank you very much.

good day, 250eur was credited back to my player’s account.

waiting for 250eur

Thanks, Vulkan vegas all my funds was credited back.

Dear pvt7dntvxz,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika