V.Vegas Casino - La cuenta del jugador ha sido cerrada sin reembolso.

I saw this casino's high rating, decided to play, deposited $20, went up to $55, decided to withdraw, asked for verification, passed it perfectly, and then blocked my account, allegedly for using a VPN.

The thing is, I live in Russia and we're currently having internet problems, so I'm constantly using a VPN. They haven't even given me my deposit back. They're thieves, they stole my money. Don't play here, they'll scam you!

Увидел высокий рейтинг этого казино, решил поиграть, завел 20$, поднялся до 55, решил вывести, запросили верификацию, прошел идеально, заблокировали аккаунт якобы за использование VPN.

Дело в том что я живу в России и у нас сейчас проблема с интернетом, и постоянно пользуешься VPN. Мне даже не отдали депозит. Воры, украли мои деньги. Не играйте здесь, обманут!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you fill out your casino profile completely and truthfully, including providing Russia as your country of residence?
• Which documents did you submit to the casino for account verification?
• Which country or location did you select when using a VPN to access the casino? Did you change your VPN location to access any special bonuses or games that would otherwise not have been available to you?
• Have you tried accessing the casino website without using a VPN?
• Did you see any warnings or notifications informing you that players from Russia were restricted from accessing the casino or using its services?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1) Everything is indicated correctly, the data is mine, everything matched during verification!

2) Passport, bank statement, your face

3) I'm from Russia. Sometimes countries would change just because you need a VPN to access a website. This is a problem in Russia.

4) Sometimes it worked

5) No. During verification, I even had the option to indicate I was from Russia. Otherwise, I wouldn't have passed verification.

1) Все указано верно, данные мои, все сошлось при верификации!

2) Паспорт, выписку из банка, свое лицо

3) Я из России, иногда страны могли меняться, только потому ч то для входа на сайт нужен VPN. В России проблема с этим

4) Иногда получалось

5) Нет. При верификации был даже можно было выбирать что я из России. По другому я бы не прошел верификацию

Dear Veronika

V.vegas does not accept players from the country-aggressor. It is clearly stated within the T&Cs and the player is notified about this prohibition during the registration process.

Hope this clarifies

Your website is in Russian, and your verification process accepts documents from Russians. Then give me back your deposit, you thieves!

У вас сайт на Русском, ваша верификация принимает документы от Русских. Отдайте тогда депозит, воры!

@KpyTou

1) You did not upload any photos/documents, thus KYC was not performed

2) You never sent any documents

3) You clearly violated the T&Cs of the casino which leads to a permanent ban.

Hope this clarifies

So, here's the bottom line for playing on this site. Don't register on their site, people. They'll scam you and take all your money if you even try to withdraw it. They're even willing to take $55, but what if you win more? Casino Guru administration, please take a closer look at this casino's rating, as it's not accurate.

And I passed verification, they are lying!

Вот вам и итог игры на этом сайте. Люди, не регистрируйтесь на их сайте, вас обманут и заберут все деньги если посмеете вывести. Они готовы даже 55 долларов забрать, что будет если вы выиграете больше. Администрация Casino Guru, прошу присмотритесь к рейтингу этого казино, так как он не соответствует действительности.

А верификацию я проходил, они врут!

Dear V.Vegas Casino representative,

Thank you for reaching out and explaining the player's situation in more detail. Could you please clarify whether the player provided accurate personal information when registering his account, including his correct country of residence?

Dear KpyTou,

• Could you please forward me the communication between you and the casino's customer support regarding the closure of your account to veronika.f@casino.guru?
• Have you received any pop-up warnings informing you that accessing the casino's services from Russia is strictly prohibited?
• Can you confirm that you never submitted any KYC documents to this casino for your account verification?