V.Vegas Casino - La verificación de la cuenta del jugador está retrasada.

The casino took over 5 days to verify my damn account. I uploaded everything they required multiple times until it was accepted, but my account still wasn't activated/100% verified so I can withdraw my money!

HANDS OFF !

Das Casino brauch über 5 Tage bis sie mein Scheiß Account verifiziert bekommen , ich hab alles mehrfach hochgeladen was gefordert war bis alles akzeptiert wurde , trotzdem wird mein Account nicht freigegeben / 100% verifiziert damit ich mein Geld auszahlen kann !

FINGER WEG !

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

To better understand your situation and move the process forward, could you please provide the following details:

1. Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
2. Has the casino requested any additional documents recently, and if so, which ones?
3. Are there any documents in your account that are currently pending verification, or is your account now fully verified?
4. When exactly did you submit your withdrawal request?

I hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Dear Felix2401

Sorry to hear about your trouble

Can you please share your account ID in order to investigate? We were unable to find your account via e-mail within CasinoGuru.

Regards

Dear Felix2401,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Greetings,

According to our records, the player received their winnings at 25.08.2026 11:46:28 (UTC)

Regards

Dear V.Vegas Casino representative,

Thank you for joining the resolution of this complaint and for assisting the player.

Dear Felix2401,

Could you please confirm whether you have received your winnings? If so, please let me know whether we can consider the complaint resolved and close it accordingly.

Thank you for your cooperation.

Dear Felix2401,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru