Vave Casino - La cuenta del jugador ha sido cerrada.

Hello, I signed up with vave and deposited, then won at the casino, and the first withdrawals went through. Then I won more (2.5 ETH), and now the account has been closed due to multiple IP addresses. That can't be right because I didn't know about this site before.

Hallo, ich habe mich bei vave angemeldet und eingezahlt, habe dann im casino gewonnen und die ersten auszahlungen gingen durch. Dann hab ich mehr gewonnen (2,5 eth) und nun wurde das Konto geschlossen wegen mehrfach IP. Das kann gar nicht sein, weil ich diese Seite davor nicht gekannt habe.

Dear klausio1962,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you ever used a VPN or had any shared network connections while accessing the casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello,

I bought the phone from someone two weeks ago. It would be a huge coincidence if the seller was also active on Vave. I also only registered last week. No KYC was performed on me, and I've never played with a bonus. I've read several reports that the casino is dubious.

Hallo,

ich habe das Handy vor 2 Wochen jemanden abgekauft, das wäre ein mega Zufall wenn der Verkäufer ebenfalls auf Vave aktiv wäre. Meine Registrierung erfolgt zudem auch erst letzte Woche. Bei mir wurde kein KYC durchgeführt, ebenso hab ich nie mit Bonus gespielt. Ich habe nun öfters Berichte gelesen, dass das Casino unseriös ist

Thank you for your response. Could you please specify what types of games you played? Were they slots, live casino games, or did you bet on sports?

Could you kindly forward me all the communication between you and customer support regarding the closure of your account? My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

It was sport, I sent you the communication by email

Es war Sport, die Kommunikation habe ich Ihnen per Mail gesendet

Thank you very much, klausio1962, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you so much. I just hope I get my money, or at least some of it. This was my first experience with an online casino, and it completely put me off.

Vielen lieben Dank. Ich hoffe einfach ich werde mein Geld oder zumindest ein Teil erhalten. Das war meine erste Erfahrung mit einem Online Casino und das hat mich komplett abgeschreckt

Dear klausio1962,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Vave Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Vave Casino,

Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?

Thank you in advance for your response!

Best Regards,

Kubo

Dear all,

Thank you for your attention to this matter.

Kubo, we kindly request an extension of time to gather all necessary evidence for this case. The process is still ongoing, and we are working diligently to collect the relevant information.

We appreciate your understanding and patience as we work to resolve this issue.

Best regards,

Vave Casino

Thank you, VAVE, for your reply. I would also like to have the evidence, as I am not aware of any guilt.

Danke VAVE für ihre Antwort. Ich hätte auch gerne die Beweise vorliegen, da ich mir keiner Schuld bewusst bin

Dear Vave Casino,

I’m following up, as it’s been a week since you requested additional time to gather the necessary information. Has everything been collected?

If so, could you please share the details here or send the materials to my email at jakub.m@casino.guru?

Thank you for your cooperation.

Dear all,

Thank you for your patience.

Jacub, we have now gathered all the necessary information and have sent the evidence to your email. Please feel free to check your inbox for the materials.

Should you need any further details or clarification, don’t hesitate to reach out.

Thank you again for your cooperation!

Best regards,

Vave Casino

Dear klausio1962,

After a thorough review of your case, I would like to share the results of our investigation.

Based on the evidence provided by the casino, I must regretfully reject your complaint as unjustified.

The evidence clearly indicates that your account is linked to multiple other accounts, all created or accessed from the same device or location. Creating multiple accounts to exploit bonuses is a serious violation of the Terms and Conditions at most online casinos because it undermines the integrity of the gaming environment. This practice can lead to unfair advantages, such as exploiting bonuses or promotions intended for single accounts. It disrupts the fairness and balance that casinos strive to maintain, which is crucial for all players. Additionally, it can result in significant financial losses for the casino, prompting strict enforcement of policies against such behavior.

For future reference, I strongly recommend adhering strictly to the casino's Terms and Conditions and avoiding any attempts to gain unfair advantages through the creation of multiple accounts. I understand this is not the outcome you were hoping for, but the evidence is indisputable.

Thank you for your understanding, and I’m sorry I couldn’t provide a more favorable resolution in this instance. If you encounter any other issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here to assist you!

Best Regards,

Kubo