Vave Casino - Los depósitos de los jugadores están retrasados.

I made an account on this site 5 days ago and made my first deposit with etherium and it was credited normally. I go to make a 2nd deposit and the amount does not appear while I see on the blockchain that the transfer has been made. I contact the live chat they say we will contact you and they actually send me an email and tell me that they will refund me. 48 hours have passed, I have spoken to the live chat 2 more times and they tell me they are putting me on priority and nothing. Despite my lost deposit, I make a new one again and it appears normally. And I make my withdrawal normally. And I make another deposit yesterday which was not credited either and in the live chat they told me the same thing again. Therefore, in total 2 deposits have been lost, one of 0.025 and one of 0.018 etherium

Έκανα λογαριασμό στο συγκεκριμένο site πριν 5 μέρες και έκανα την πρώτη μου κατάθεση με etherium και πιστώθηκε κανονικά . Πάω να κάνω 2η κατάθεση και δεν εμφανίζεται το ποσό ενώ βλέπω στο blockchain ότι η μεταφορά έχει γίνει . Επικοινωνώ με το live chat μου λένε θα επικοινωνήσουμε μαζί σας και μου πράγματι μου στέλνουν email και μου λένε ότι θα μου κάνουν refund . Εχουν περάσει 48 ώρες έχω μιλήσει με το live chat άλλες 2 φορές και μου λένε με βάζουν σε προτεραιότητα και τίποτα . Παρόλο την χαμένη μου κατάθεση ξανά κάνω καινούργια και εμφανίζεται κανονικά . Και κάνω κανονικά την ανάληψη μου . Και κάνω ξανά κατάθεση χθες η οποία ούτε αυτή πιστώθηκε και στο live chat μου είπαν πάλι τα ίδια . Επομένως συνολικά έχουν χαθεί 2 καταθέσεις μια των 0.025 και μια των 0.018 etherium

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Vave Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do I understand correctly that you have lost in total 0.043 ETH? Could you please clarify the basis for the reported dispute amount of 110 ETH?
• Could you please provide the exact date of both of your deposits?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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The amount of disagreement I put 110 is in euros. In etherium it is 0.043 correct. One deposit of 0.025 etherium was made on 9/7/2025 and the other of 0.018 etherium was made on 10/7/2025

I forwarded you the emails I had with them. I don't have their live chat conversations and I can't find them.

Το πόσο διαφωνίας που έβαλα 110 είναι σε ευρώ . Σε etherium είναι 0.043 σωστά. Η μία κατάθεση των 0.025 etherium έγινε 9/7/2025 και η άλλη των 0.018 etherium έγινε 10/7/2025

Σας προώθησα τα μέιλ που είχα με αυτούς. Τις συνομιλίες με το live chat τους δεν τις έχω ούτε μπορώ να τις βρω

Hello,

thank you for your message and email.

The disputed amount has been adjusted to reflect the correct sum.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Mripmrip, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the missing deposits and refunds. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Vave Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s deposits are not being credited and what is the issue with reimbursement? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mripmrip, the casino has provided me a screenshot showing successful deposit being sent, as per their details in the previous post.

Can you pelase double-check your wallet and compare the payments according to the casino's details, and let me know if you have managed to find it, or if you have provided correct wallet in the first place? Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mripmrip,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Matej