Vegas Hero Casino - Las ganancias del jugador están siendo bloqueadas.

Terrible experience with VegasHero. They keep offering bonuses and promotions even when they aren't accepted, constantly pushing you to play. The most absurd thing is that during slots sessions, just when they seem ready to pay out or enter the bonus, the site blocks everything or cancels the winnings in a very suspicious manner.

Slots go into bonus mode and suddenly the payout disappears or the game stops for no reason. Even when you manage to get some change, it's almost impossible to go above a certain amount—€100. And this is after spending a lot of money in a single weekend.

Personally, I strongly advise staying away from this site. I also had a negative experience with sports betting: unfavorable odds, questionable management, and zero trust in the platform. For me, one of the worst sites I've tried.

PS

This is one of many attachments, others are videos where the slots do not pay while they are in bonus

Esperienza pessima con VegasHero. Continuano a offrire bonus e promozioni anche quando non vengono accettati, spingendo continuamente a giocare. La cosa più assurda è che durante le sessioni sulle slot, proprio nel momento in cui sembrano pronte a pagare o entrare in bonus, il sito blocca tutto o fa saltare le vincite in maniera molto sospetta.

Le slot vanno in bonus e improvvisamente il pagamento sparisce oppure il gioco si interrompe senza motivo. Anche quando si riesce a recuperare qualche spicciolo, guarda caso non si supera mai una certa cifra, praticamente impossibile andare oltre i 100€. E questo dopo aver speso parecchi soldi in un solo weekend.

Personalmente consiglio vivamente di stare alla larga da questo sito. Esperienza negativa anche per quanto riguarda le scommesse sportive: quote poco convenienti, gestione discutibile e zero fiducia nella piattaforma. Per me uno dei peggiori siti provati.

P.S.

Questo è uno dei tanti allegati altri sono video dove le slot non pagano mentre sono a bonus

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear NA081NA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incidents, along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incidents occurred?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Here are several examples of unpaid winnings at the moment. Unfortunately, I can't upload the videos to prove what I'm saying.

Ecco svariati esempi in di questo momentovincite non pagate peccato che non riesco a caricare i video per darvi prova di ciò che dico

Thank you for your emails.

Unfortunately, the videos you sent could not be loaded. Would it be possible for you to send them again, perhaps as separate files?

Also, the screenshots you provided are missing important context. While I can see some winnings displayed, it is impossible to determine whether the winnings were actually credited to your account. It would be much more helpful if you could send screenshots from the game together with the screenshots of your gaming history from your casino profile so that we can compare the amounts shown in the game with the amounts actually credited to your balance.

Please make sure that the gaming history clearly shows the game round IDs, so they can be compared with the IDs visible in the screenshots from the game itself.

Thank you in advance for your cooperation.

Dear NA081NA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.