Vegasino Casino - Las solicitudes de retiro de los jugadores se retrasan.

Hi,

I have already made two withdrawals of €500 each, which worked without any problems.

Now, however, two more payouts have been waiting for over three weeks and another for almost two weeks.

The answers from support are always just pre-written texts telling you to be patient, as many withdrawals are currently being processed. This doesn't seem credible to me – it seems more like they're deliberately trying to delay the withdrawal.

So far, nothing's happened. I also have €5,500 in my account that I want to withdraw and will withdraw.

According to the site, I don’t have to verify myself.

Hi,

ich habe bereits zwei Auszahlungen à 500 €, die problemlos funktioniert haben.

Jetzt allerdings warten zwei weitere Auszahlungen schon seit über drei Wochen und eine weitere seit fast zwei Wochen.

Die Antworten vom Support sind immer nur vorgefertigte Texte, in denen es heißt, man solle Geduld haben, da aktuell viele Auszahlungen bearbeitet werden. Das wirkt für mich nicht glaubwürdig – es scheint eher so, als wolle man die Auszahlung bewusst hinauszögern.

Bisher passiert nichts. Zusätzlich liegen noch 5.500 € auf meinem Konto, die ich auszahlen möchte und auch auszahlen werde.

Verifizieren muss ich mich laut der Seite nicht.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Have you played with or without a bonus? If you played with a bonus, kindly send me a link or a screenshot.
• How long did it take for your previous successful withdrawals to be processed and paid?
• Have you selected the same payment method for these withdrawal requests as you used before?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

hi

I only made profits with slot machines

I played with the deposit bonus but wagered it all, otherwise I wouldn't have been able to withdraw.

I can't see exactly how long it took but I would say about 7 days

Yes, the withdrawals already made are with the same account as the deposit and the first payments have already been received

They just want to delay the payouts as long as possible so that you lose the rest of your money, but I won't let that happen. I insist on every cent.

hi

ich habe nur mit Spielautomaten den Gewinn gemacht

ich habe mit dem einzahlungsbonus gespielt diesen aber auch komplett umgesetzt sonst hätte ich nicht auszahlen können.

Ich kann nicht genau sehen wielange es gedauert hat aber ich würde sagen so 7 Tage

ja die bereits getätigten Auszahlung sind mit dem selben Konto wie eingezahlt wurde und auch schon die ersten Zahlungen eingegangen sind

die wollen die Auszahlungen nur so lange wie möglich rauszögern das man das Rest Geld verspielt aber das lass ich nicht zu ich bestehe auf jeden Cent

Thank you for your response. Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.f@casino.guru. Alternatively, you may post screenshots of your conversations here. I appreciate your cooperation.

Dear SuperMario99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.