Vegasino Casino - Las solicitudes de retiro de los jugadores están retrasadas.

I have submitted several withdrawal requests since November 8th, but they have not been processed.

The operator even cancelled one booking, citing a system problem with the payment provider. The first cancellation occurred on November 8th.

Best regards

Ich habe schon seit 08.11 mehrere Auszahlungsanträge gestellt, die aber nicht ausgeführt werden.

wurden sogar einmal von Betreiber storniert, mit der Begründung es wäre beim Zahlungsdienstleister ein System Problem gewesen. Die erste Stornierung von am 08.11 statt.

Mit freundlichen Grüßen

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please confirm the amount of your withdrawable amount to be paid out from the casino? Is it €650000?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Everything has been sorted out and the money has been credited to my account.

Best regards

Hat sich alles geklärt und das Geld ist auf meinem Konto eingegangen.

Mit freundlichen Grüßen

Dear Dillo99,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru