Vegaz Casino - El retiro del jugador se retrasa.

The truth is that all those who give a bad opinion of this casino are right. I have been playing for a short time and I have already lost €1000 but then I was able to recover €500 which is what I am trying to collect so I don't play anymore. I ask in the chat when they process my withdrawal and they don't know anything, in support they don't answer anything at all.

When I manage to speak in the chat they tell me that withdrawals take 48 hours to be processed, the same as the terms and conditions say but all this is a complete lie because I have been waiting for 5 days to collect my €500 and I keep sending emails and talking in the chat but it is all for nothing, they do not answer any email.

I think they don't want to pay so it's best for anyone reading this complaint not to even think about registering to play at this bad casino. My account is fully verified so I don't know what they're waiting for to pay. At Truspilot the user reviews are awful since they don't pay anyone.

User at the casino joberto

La verdad es que llevan razón todos los que dan una mala opinión de esta casino. Llevo poco tiempo jugando y ya pierdo 1000 € pero después pude recuperar 500 € que son los que intento cobrar para no jugar mas. Pregunto en el chat que cuando procesan mi retiro y ellos no saben nada, en el soporte no contestan absolutamente a nada.

Cuando consigo hablar en el chat me dicen que los retiros son 48 horas parea ser procesados , lo mismo que dicen los términos y condiciones pero todo esto es pura mentira porque llevo 5 días esperando para cobrar mis 500 € y venga enviar correos y hablar en el chat pero todo es para nada, no contestan a ningún correo.

Creo que no quieren pagar así que lo mejor es para quien lea esta queja que no se les ocurra registrarse para jugar en este mal casino. Mi cuenta está completamente verificada por lo que no se que esperan para pagar. En Truspilot las opiniones de los usuarios son nefastas ya que no le pagan a nadie.

Usuario en el casino joberto

Dear jobertin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Ok Veronika, I'll wait a few more days, the same thing is happening to me with the Kryptosino casino, which you also give a very good rating to, and this is €1,540 that it owes me.

De acuerdo Veronika, esperare unos dias mas, me esta pasando lo mismo con el casino Kryptosino al que tambien le dais muy buena calificacion y este son 1.540 € lo que me adeuda

I have been paid today. Please remove the complaint or leave it as resolved.

Thank you

Me han pagado hoy. Ruego quiten queja o la dejan como resuelta.

Gracias

Where I say result I meant resolved

Donde digo resultado he querido decir resuelta

Dear jobertin,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru