Velobet Casino - El jugador aún no ha recibido las ganancias.

Hallo I want to draw attention to velobet.com casino, where I gradually deposited 3425 euros without using bonuses. I finally requested a withdrawal of 3800 euros since I am verified. The withdrawal was immediately approved on 15.5.2026, but to this day the money has not arrived in my account. They just confuse me. They sent me a dubious confirmation that the transfer was made on 16.5.2026. I went to my bank with the document, where they told me that they did not receive anything and that the document from the casino about the transfer looks suspicious. Can you help me get my money?

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Dear Imko93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I am verified through KYC. Velobet sent me a document about the transfer of money to my bank account. I have it saved as proof where the date of sending the money is 16.5.

2026 sepa transfer should have been credited within 2 business days and thank you for trying to help me 🙂 I have also been to my bank and I do not register any transfers to my bank account

Som overený cez KYC velobet mi poslal dokument o prevode penazi na moj bankovy učeť mam ho uložený ako dôkaz kde je dátum odoslania penazi 16.5

2026 sepa prevod mal byť pripisany do 2 pracovných dní a ďakujem že sa mi snažíte pomôcť 🙂 bol som aj v mojej banke a ziadne prevody na moj bankovy učeť neregistruju

Dear Imko93,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Imko93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru