Velobet Casino - El retiro del jugador se retrasa.

Withdrawl rejected no reason given please help me withdraw 7500 and nect week I will withdrawl the rest thank you

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you finished wagering your deposit in accordance with the Terms and Conditions before submitting a withdrawal request?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports only?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have fully met the wagering requirements

I didnt use a bonus

I played sports betting

I fully passed the verification

Have you contacted customer support to ask about the reason for your withdrawal requests being rejected? Please forward me all the communication between you and support regarding your problem at veronika.f@casino.guru, or post screenshots here.

Have you made sure to select the same payment method for your withdrawal as you used for depositing?

Have you made any successful withdrawals from this casino before?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Someone2002,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika