Videoslots Casino - El jugador acusa al casino de irresponsabilidad.

I deposited a large amount of money in a short period of time and asked for bonuses, which I received after 2019. They never inquired if I was comfortable with my gambling until after I won 90,000 which I then lost.

Satte in mycket pengar under kort tid och bad om bonusar vilket jag även fick efter 2019. De frågade aldrig om jag var bekväm med mitt spelande förena jag vann 90 000 som jag sen spelade bort.

Dear emmisen89,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Videoslots Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I deposited a lot of money at Videoslots. It was only when I won 90,000 in 2020 that they withheld the winnings and asked how I was doing. Then I had time to play everything. Never before for large deposits have they asked me

Jag satte in väldigt mycket pengar hos Videoslots. Det var först när jag vann 90 000 år 2020 som de höll inne vinsten och fråga hur jag mådde. Då hann jag spela upp allt. Aldrig tidigare vid stora insättningar har de frågat mig

We apologize, but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible. 

Is your case anyhow related to any current situation?

This was 2020 and my deposit limit was 10,000. But it was changed to 999,999 without me changing it.

Detta var 2020 och min insättningsgräns var 10 000. Men den blev ändrad till 999 999 utan att jag ändrat den.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.