Viggoslots Casino - El reintegro del jugador se ha retrasado.

Hello^^ I played at Viggoslots a few days ago with a tenner and was able to win up to €50. I cashed out on August 9th and waited until today because I was told it would take more than two days. Then I got an email this morning at 9:00 a.m. saying my winnings had been paid out (Bitcoin). So far, nothing has arrived in my wallet. I don't see any transactions to my wallet on the Blockchain Explorer either, meaning my winnings haven't been sent. Please help.

Hallo^^ Ich habe vor paar bei Viggoslots mit einem Zehner gespielt und konnte damit auf 50€ hoch. Ich habe am 09.08 ausgezahlt und habe bis heute gewartet da mir gesagt wurde es würde länger als 2 Tage dauern. Dann bekam ich die Mail heute morgen um 9 Uhr, dass meine Gewinne ausgezahlt wurden (Bitcoin). Bis jetzt ist nichts auf meine Wallet eingetroffen. Auf dem Blockchain Explorer sehe ich auch keine Transaktion auf meine Wallet = Gewinne wurden nicht versendet. Ich bitte um hilfe.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

The payout arrived after a long, very long delay with crypto. Thanks anyway.

Die Auszahlung ist angekommen nach langer sehr langer Verzögerung mit Crypto. Danke trotzdem

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru