Viggoslots Casino - Jugador que tiene problemas con el proceso de verificación de cuenta.

Unfortunately, I'm having an issue with verification. All the documents I've sent have been rejected. Even official documents from a district court or a letter from my health insurance provider. I'm not receiving any help from the chat.

Ich habe leider ein Problem bei der Verifizierung. Alle gesendeten Dokumente werden abgelehnt. Sogar offizielle Dokumente eines Amtsgericht. Oder ein Brief meiner Krankenversicherung. Vom Chat bekomme ich keine Hilfe.

Dear denyo123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please list which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Could you please share what the casino support responded to you? Post the casino's response here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

It's been dealt with. The verification has now been confirmed. Thanks for the help.

Hat sich erledigt. Die Verifizierung wurde nun bestätigt. Danke für die Hilfe.

Dear denyo123,

I'm glad to hear that your account has been verified. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru