Viggoslots Casino - Se ha retrasado el pago de las ganancias del jugador.

After they completely cheated me, they allegedly couldn't pay out my winnings because my account was not verified, which is odd as my last four withdrawals were processed very quickly. When I checked on the site, it also stated that I am verified with all my accounts and cards. Now they wanted to see the front and back of my Virtual Skrill credit card for 4 days. This is absurd given its virtual nature. I called Skrill and they sent me a confirmation email, but the fools from the live chat still wanted to see both sides and promised me 36 times to send a link so I could verify myself anew. This is a complete scam. I am furious and will involve my lawyer and send all screenshots to the Gambling Commission. Out of anger and frustration against such incompetence, I squandered the money, but I won't let them get away with this unpunished. I will make it my life's mission to make their lives hell and report them on all forums.

nachdem sie mich voll betrogen haben sie konnten angeblich mir kein gewinn auszahlen weil mein acount nicht verifieziert ist komisch die letzten 4 auszahlungen gingen sehr schnell und wenn ich auf der seite geschaut habe stand dort auch das ich verifiziert bin mit all meinen konten und karten jetzt wollten sie von Meiner Virtuellen Skrill kreditkarte seit 4 tagen die voder und hinter seite gesendet bekommen lol was sagt virtuell aus achso ich habe mir skrill Telefoniert und diese haben mir eine Betätigungs E-mail gesendet aber nein dies ..........ioten vom live chat wollten beide seiten sehen und haben mir 36 mal versprochen einen link zu senden damit ich mich auf neue verifizeiren kann komplette verarsche bin stock sauer und werde meinen rechtsanwalt einschalten und der Glückspielkommission alle screenshot´s zukommen lassen habe jetzt aus wut über solche inkompetenz das geld verballert aber das haben die nicht ungestraft getan werde es zu meiner lebensaufgabe machen und denen die hölle heiss machen und in sämtlich foren darüber berichten.

Dear Chaser361,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Chaser361,

Have you received your withdrawal from the casino yet?

I did everything at once out of anger, but it was all sorted out. Thanks for the support.

Greetings Ingo

habe aus wut alles auf einmal gesetzt aber hat sich erledigt auf einmal ging es doch danke für unterstützung.

Lg Ingo

I apologize, but I am not sure I understand your last message. Could you please elaborate? Has your issue been resolved?

yes, it was solved, thank you

ja wurde gelöst danke

Dear Chaser361,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru