Vinyl Casino - Los retiros de los jugadores se retrasan.

I'm waiting for 3 withdrawals worth 500€ so far nothing .... And I have 10,000 real balance... They are postponing the payment time

I'm looking for a quick resolution

Estou aguardar 3 saques no valor de 500€ até agora nada .... E tenho 10.000 saldo real... Andam a adiar o tempo de pagamento

Procuro uma resolução rápida

Dear Fofix_898ana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Good evening, I need some help. I've never taken money out of this casino before... If it's the first time... I've played with 20€ and other times I've played with 10€ and I've never won any money... One of the times I put in 20€, I kept playing and I got free spins and I reached 500€. Then I wanted to withdraw the 500€ straight away but it wasn't possible because I had an active bonus and I had to reach x amount of money to have a real balance .... In the meantime I kept playing and reached 1000 but then I looked at the bar and I still had more to bet... I kept playing... Until I had free spins and reached €5,200.

As soon as I reached that amount I immediately thought of withdrawing... then it didn't work out... I could only withdraw €500 because I have level 1.... I made another 500 on Saturday April 5 and another 500 on April 6.

I was left with 3 pending withdrawal requests for €500 I was told it was 3 days to 5 the time has passed they keep postponing and nothing I was left with the real balance 3,700... I continued playing and I now have €10,000 my account has nothing against it they say everything is fine it doesn't need checking... But there is no way to receive the money... they reply to my emails saying that everything is fine with the account but there is only a small delay and the financial department is working to receive my funds quickly.... I'm waiting for a solution, a quick response and for you to help me resolve this situation, please.

Thank you

Boa noite eu necessito de ajuda nunca ainda tirei dinheiro deste casino... Se for é a primeira vez... Eu joguei meti 20 € outras vezes 10€ nunca ganhei dinheiro... Uma das vezes meti 20€ fui jogando saiu me rodadas grátis atingi 500€. Aí queria retirar logo os 500€ mas não dava porque tinha um bónus ativo tinha que atingir um x dinheiro para ficar em saldo real .... Entretanto fui jogando tive nos 1000 mas depois fui ver a barra ainda me faltava apostar mais... Continuei jogando... Até k fui tendo rodadas grátis aí atingi os 5.200€

Assim k atingi esse valor pensei logo retirar.. aí não deu... Só dava para fazer levantamento de 500€ porque eu tenho o nível 1.... Fiz sexta feira 4 abril 500 sábado 5 abril outros 500 e dia 6 abril outros 500

Fiquei com 3 pedidos de levantamentos pendentes no valor de 500€ disseram me k era 3 dias a 5 já passou o tempo vão sempre adiando e nada fiquei no saldo real 3.700... continuei a jogar e tenho neste momento 10.000€ a minha conta não tem nada contra dizem k está tudo bem não precisa de verificação... Mas não há meio de receber o dinheiro...respondem me aos mails dizem k está tudo bem com a conta mas só a um pequeno atraso e o departamento financeiro está a trabalhar para receber os meus fundos rápido.... Aguardo uma solução uma resposta rápida e que me ajudem a resolver esta situação por favor

Obrigada

Thank you for your reply. I understand your dissatisfaction and concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Good afternoon, thank you for helping me resolve this situation...I hope I can get my money because I have 1,500€ pending and I have 10,000 in real balance.... And the casino's answers are always the same: they're having a delay in withdrawals... And that I should wait... But I find it strange that it takes so long.... I hope you can help me find a solution to recover my money

Thank you

I hope to hear from you soon

Boa tarde agradeço que me ajudem a resolver esta situação há de fazer dia 24 de abril os 14 dias úteis...espero que consiga receber o meu dinheiro é que tenho 1.500€ pendentes e para mais tenho 10.000 em saldo real... E as respostas do casino e sempre as mesmas que estão com um atraso nos saques... E para eu esperar... Mas acho estranho tanto tempo.... Espero que me consigam ajudar arranjar uma solução para recuperar meu dinheiro

Obrigada

Espero uma resposta breve

I'm waiting for an urgent reply from the casino guru

Aguardo resposta do casino guru urgente

Thank you very much, Fofix_898ana, for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Fofix_898ana,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Vinyl Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Fofix_898ana,

Thank you for your patience.

We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately by email.

We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.

Best Regards,

Vinylcasino Team

Good afternoon I received my funds but only 1000€ and I'm missing 500€ and they say it's finished but I'm still missing 500€ I received the 1000€ in the account but I'm still missing the 500 and it's strange.... I'm waiting for an answer and a quick resolution because I still have 10,000 real balance.

Boa tarde recebi os meus fundos mas só 1000€ e faltam me 500€ e dizem k já está concluído mas ainda me falta 500€ recebi os 1000€ na conta mas ainda me falta os 500 e estranho.... Aguardo uma resposta e uma resolução rápida é k ainda tenho 10.000 saldo real

Dear Fofix_898ana,

Thank you for your patience.

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Best Regards,

Vinylcasino Team

Good afternoon yes, I saw that all 3 were completed but I only received two.... And now I have to wait, right?

But now I can make new withdrawal requests??? I have a real balance of 10,000

I'm waiting for your reply

And thank you for everything

Boa tarde sim vi que os 3 foram concluídos mas só recebi dois.... E agora tenho de esperar certo

Mas agora posso fazer novos pedidos de levantamento??? E que tenho 10.000 saldo real

Aguardo resposta

E obrigada por tudo

Thank you Vinyl Casino for good news!

Could you please clarify things for Fofix_898ana?

Thanks

Dear Fofix_898ana,

Kindly be advised that you can make a new withdrawal request at any time you like.

Thank you and have a great day.

Best Regards,

Vinylcasino Team

Good afternoon again to vinyl casino

But I can only make €500 a day and have 3 withdrawals pending

In this case I can make 500 today and another 500 tomorrow and another 500 on Saturday. Now I hope it doesn't take almost a month like the money I received today... I hope it's sooner... It won't take as long as it has so far... I look forward to hearing from you soon

Thank you

And thanks to casino guru for helping me out

Boa tarde novamente ao vinyl casino

Mas só consigo fazer 500€ por dia e ter 3 levantamentos pendentes

Neste caso consigo fazer hoje 500 e amanhã outros 500 e sábado outros 500. Agora espero não levar quase um mês como levou este dinheiro que recebi hoje... Espero que seja mais cedo... Não levar este tempo todo como foi até agora... Aguardo notícias em breve

Obrigada

E obrigada ao casino guru por ter me ajudado

We are happy to help :-)Fofix_898ana, please let me know when the last 500€ arrives, so I can close this case as resolved. Thank you very much!

Still nothing today! I still haven't received it

I'm 500€ short

And I've already made 3 pick-up requests to vinyl

Now I'm asking vinyl if it's going to take the same amount of time as these requests.

I'm waiting for an answer and a resolution

Because I need the money now that I've won it.

Thanks to the guru

Até hoje ainda nada! Ainda não recebi

Faltam me 500€

E já fiz 3 pedidos de levantamento ao vinyl

Agora pergunto ao vinyl se vai levar o mesmo tempo que levou estes pedidos

Aguardo resposta e uma resolução

Porque necessito do dinheiro já que ele está ganho

Obrigada ao guru

I'm waiting for an answer soon and a solution. I still haven't received my last withdrawal of the €500

And I've already had 3 requests for withdrawals and nothing

I'm waiting for an answer soon

A solution

Thank you

Aguardo uma resposta em breve e uma solução ainda não recebi o meu último saque dos 500€

E já tenho 3 pedidos para levantamento e nada

Aguardo resposta em breve

Uma solução

Obrigada

Dear Fofix_898ana,

I can imagine how frustrating it is to keep on waiting. I understand why are you upset!

Vinyl Casino Team, can you please explain why players withdrawal requests take so much time, even though he is fully verified? Thank you!

But I still haven't received the last €500, it's a shame

It was completed and I still haven't received it

And here's how I received it

The casino guru had told me that when I received the 500€ I should tell him, but there's still nothing and it's impossible that I've received the others and I still haven't received them for 8 days.

Mas eu ainda não recebi os últimos 500€ é uma vergonha

Ficou completo e ainda não recebi

E está como eu recebi

O casino guru tinha me dito para quando eu recebesse os 500€ dizer mas ainda nada e impossível se recebi os outros e ainda não ter recebido já há um 8 dias

I'm asking Vinyl himself to take care of my situation as soon as possible because I've earned the money and I'm not getting it... And regarding the last ,500 euros from the first withdrawals I still haven't received I want the ,500 euros because I received the others I received mail that I had entered the account and nothing.

Urgent solution

Eu pergunto ao próprio vinyl que trate da minha situação o quanto antes porque eu tenho o dinheiro ganho e não recebo... E em relação aos últimos,500 euros dos primeiros saques ainda não recebi eu quero os ,500€ porque eu recebi os outros recebi mail em como tinha entrado na conta e nada .

Solução urgente

It's a disgrace that I haven't even received my last 500 euros, which have not yet been paid into my account.

It's a disgrace

The other 1000 have fallen through and I'm still missing 500, and that's 8 days ago.

E uma vergonha ainda nem sequer recebi os meus últimos 500€ estão como pagos ainda não entraram na conta

E uma vergonha

Os outros 1000 caíram e ainda me faltam 500 isto já há 8 dias

Vinyl should reply as soon as possible because it's a shame to process orders and have them completed and not receive them.

Vinyl que responda o quanto antes porque é uma vergonha processar os pedidos e estarem concluídos e não ter recebido

Casino vinyl received my recent withdrawals... For 1500€ everything is ok... But 8 days ago today I received 3 emails with 3 withdrawals of 500€ and I received 2 older ones and I'm still missing 500€ ... How is it possible that I received the recent ones and I'm still missing an old request?

I would appreciate it if you could resolve the situation as soon as possible

Thank you

Casino vinyl recebi os meus saques recentes... No valor de 1500€ está tudo ok... Mas faz hoje 8 dias que recebi 3 emails com 3 saques de 500€ mais antigo recebi 2 e está me a faltar um valor de 500€ ... Como e possível recebi os recentes e ainda me está a faltar um pedido antigo

Agradeço que resolvam a situação o quanto antes

Obrigada

Dear Fofix_898ana,

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Thank you and have a great day.

Best Regards,

Vinylcasino Team

Shame on me, I still haven't received the old withdrawal, I've received the recent ones and I'm missing one for €500.

Vergonha ainda não recebi o saque antigo recebi os recentes e falta me um no valor de 500€

I'm waiting for an urgent reply

Aguardo uma resposta urgente

Dear Fofix_898ana

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Vinyl Casino thank you very much for cooperation

Hello good morning, in the meantime I have received the 500€ back in the game account... Now I'd appreciate it if you'd give me the new €1,500 that I requested for withdrawal... Thank you

Olá bom dia entretanto recebi os 500€ voltaram á conta do jogo... Agora agradeço que me façam os 1500€ novos que pedi para levantamento... Obrigada

Dear Fofix_898ana, I am very happy to hear that this has been take care of.

Can you please let me know how many more withdrawals you have pending in what value? Because as I am concern, you have disputed amount 1500€ and you have already received 3000€

Thank you

Yes, my first withdrawals totaled €1,500 and I received €1,000.

And the other €500 was returned to the game account... Because I had used the fast transfer method... And they were returned to the game account .... That was fine

I made 3 more withdrawal requests for €500, giving me a total of €1500.

Now, on Friday, I've made 3 more withdrawal requests for €500 each, for a total of €1500, which is pending payment... And I have a real balance of 6500€ thank you for everything in helping me

Sim eu os primeiros levantamentos foi no total de 1500€ recebi 1000

E os outros 500€ foram devolvidos para conta do jogo... Porque tinha feito o método transferência rápida... E foram devolvidos a conta do jogo .... Ficou certo

Voltei a fazer mais 3 pedidos de levantamento no valor de 500€ dando um total de 1500€ entretanto também recebi

Agora sexta feira fiz mais 3 pedidos de levantamento no valor de 500€ cada totalizando mais 1500€ esse valor está pendente estou aguardar pagamento... E tenho em saldo real 6500€ obrigada por tudo em ajudar me

I see! Thank you Fofix_898ana for clarifying!

Now please, let me know when you receive your new withdrawals. I appreciate it

Thank you for everything, I would be grateful if you could speak to the casino to find out when I will receive my payment. Thank you

See if it goes into the account by Friday

Thank you

Waiting for a reply

Obrigada por tudo agradeço para falarem com o casino para saber quando vou receber? Obrigada

Ver se até sexta feira entra na conta

Obrigada

Aguardo uma resposta

Dear Vinyl Casino Team,

can you please give us an update? Thank you!

I'm waiting for an answer from the vinyl casino because I haven't received it yet

Aguardo uma resposta é do casino vinyl porque eu ainda nao recebi

It's a disgrace, after all I received my 1500€ in my bank account and 500€ was withdrawn, in which case I only received 1000€.

E uma vergonha afinal recebi os meus 1500€ na minha conta bancária e foram me retirados 500€ neste caso só recebi 1000

Dear Fofix_898ana, meanwhile the casino replays, could you please share with me the entire withdrawal history?

Vinyl Casino Team, we are still waiting for the update from your side, since it´s starting to be little too confusing! Thank you

I'm missing 500€ and you have to solve this situation. I'm already freaking out about this. In any case, I made a 1500€ withdrawal request and I was supposed to receive the 1500€, but they took 500€ from my account and don't tell me that they gave me back my gaming account.

I want my money back

And resolve this situation

Está me a faltar 500€ simples tem k resolver esta situação eu já me estou a passar com isto para todos os efeitos eu fiz 1500 € pedido levantamento era para ter recebido e recebi os 1500 mas tiraram me da conta 500€ e não venham com histórias k devolveram a conta de jogo esse dinheiro foi outro

Quero o meu dinheiro

E resolvam esta situação

Dear Fofix_898ana,

Please be advised that all is correct with your account.

The withdrawals will be paid in a short period of time, so you can request a new withdrawal if you like.

Kindly asking you for little patience.

Thank you and have a great day.

Best Regards,

Vinylcasino Team

Good morning, I've received my withdrawals and everything's fine now.... I have 1000 dependents. And 4500 real balance

Bom dia já recebi os meus saques agora está tudo certinho.... Tenho 1000pendentes. E 4500 saldo real

Great! Thank you Vinyl Casino Team for clearing up the situation.

Dear Fofix_898ana, please keep me updated about your withdrawals.

I'm still waiting for 3 withdrawal requests worth 1500€

Ainda estou aguardar 3 pedidos de levantamento no valor de 1500€

Sure! Keep us posted please

Today it's overdue and they still haven't paid me

I'm grateful to Vinyl for transferring the money to me... oh well, get in touch with them.

Hoje já está às ultrapassar do tempo e ainda não me pagaram

Agradeço ao vinyl me transferir o dinheiro...oh então entrem em contato com eles

I'm overdue for my pick-up orders and I still haven't received them

Está a ultrapassar o tempo estou aguardar os pedidos de levantamento e ainda não recebi

I need help

The vinyl casino hasn't paid me yet, it's overdue, I need help

Talk to the casino

It's a disgrace

Please help me

Eu preciso de ajuda

O casino vinyl ainda não me pagou já ultrapassou o tempo necessito de ajuda

Falem com o casino

E uma vergonha

Ajudem me por favor

I need the money, they haven't paid me yet, it's overdue

And I want what's mine

Please talk to the casino

Preciso do dinheiro ainda não me pagaram o valor já ultrapassou o tempo

E eu quero o que é meu

Falem com o casino por favor

Dear Fofix_898ana,

I know the casino is sending the money in very slow pace.

Vinyl Casino, can you please send us the update? It has been 6 days since you stated that the "money will be paid in a short period of time". Unfortunately, so far, no money has arrived to the player´s account. Would if be possible to speed up the process? Thank you

Dear Fofix_898ana,

We have checked your account, and we are happy to inform you that your withdrawal has been completed and sent from our side, however it seems to still be in process on the payment provider’s side.

It looks like the withdrawal should be completed soon, therefore we kindly ask you for a little more patience.

For future withdrawal request the procedure will be the same, so kindly asking you when you make a withdrawal to be patience and the money will be into your bank account as soon as possible.

With this email, the situation about your requested withdrawal is solved.

Thank you and have a great day.

Best Regards,

Vinyl Casino Team

Thank you Vinyl Casino Team for cooperation!

Dear Fofix_898ana

It looks like the payment should reach you soon.

I’ll keep this complaint open until you confirm you’ve received it. Just let me know once it comes through.

Thank you

Dear Fofix_898ana,

I understand that delaying payments are frustrating! However, the Casino keeps paying you withdrawal request after withdrawal request.

I believe that money is on the way.

It's been 3 days on the withdrawal request...see if I get it today

Hoje já faz 3 dias no pedido de levantamento..ver se recebo hoje

I'm waiting for an urgent reply I have 1950 to withdraw I can't make the withdrawal as soon as I go to put in the NIB the image shakes... And I can't talk to vinyl in the chat.

Aguardo uma resposta urgente tenho 1950 para levantar não consigo fazer levantamento assim k vou para ir fazer para colocar o NIB a imagem abala... E não consigo falar com o vinyl no chat

Does it mean that the money still hasn't arrived?

Yesterday I canceled the money I had to withdraw in a withdrawal request

Now I have 1950€ and when I go to withdraw it won't let me

Eu ontem cancelei o dinheiro k tinha para levantamento em pedido de levantamento

Agora tenho 1950€ e quando vou para levantar não me deixa

Dear Vinyl Team, can you please help the player with withdrawal?

Dear Fofix_898ana,

Kindly be aware that today you requested a withdrawal.

We are happy to confirm that your withdrawal is in queue for processing by our Finance Department.

We aim to process withdrawal requests within 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.

Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

Withdrawal limits vary depending on your account level, which is determined by your gaming activity within the last 90 calendar days.

It also changes depending on the ratio of your deposits, withdrawals, as well as the bonuses that were received.

The level is automatically calculated by our system, and we are not able to influence the status of any player's account manually.

Your current status (Level 1) allows you to withdraw up to 500 EUR every 24 hours, up to a maximum of 3 active withdrawal requests.

With this email, the situation with this case is solved.

Best Regards,

Vinyl Casino Team

Thank you Vinyl Team.

Alright, Fofix_898ana, let’s now wait for the funds to arrive in your account. When you have a moment, please keep me updated once you receive them.

Dear Fofix_898ana,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru