ViperWin Casino - El jugador cree que el reintegro se ha retrasado.

Hello, I requested withdrawals on October 10, 11, and 12, 2025, but to date, I haven't received any responses to emails.

You always get an answer in the live chat, but please be patient as they have so many orders to process.

You don't get a precise answer and are kept waiting in the hope that you'll lose everything again, but no chance with me!

I would appreciate it if you could help me.

Best regards

Anchy

Hallo, ich habe am 10.10 am 11.10 und am 12.10.2025 Auszahlungen beantragt aber bis heute ohne Erfolg. Auf E-Mails wird nicht reagiert.

Im Live Chat bekommt man immer die Antwort , man sollte sich bitte noch ein bissel gedulden, da sie so viele Aufträge zum bearbeiten haben.

Man bekommt keine genaue Antwort und wird hingehalten in der Hoffnung das man alles wieder verspielt, aber keine Chance bei mir!

Wäre lieb wenn Sie mir helfen könnten.

mit freundlichen Grüßen

Anchy

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Anchy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Attila, then I'll wait another three days!

LG *****

Hallo Attila , dann werde ich die drei Tage noch abwarten!

LG *****

Dear Anchy,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

good day Attila,

Thanks, I'm fine! I hope you are too.

My withdrawal has not been successfully processed yet.

I received a reply to my last email yesterday.

I would be happy to send you this e-nail.

LG

guten Tag Attila,

danke, mir geht es gut! Ich hoffe Ihnen auch.

Meine Auszahlung wurde noch nicht erfolgreich durchgeführt.

Mir wurde gestern eine Antwort auf meine letzte Mail gesendet.

Diese E-Nail kann ich Ihnen gerne zukommen lassen.

LG

Dear Anchy, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Anchy,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila