ViperWin Casino - El reintegro del jugador se ha retrasado.

Viper Win does not process any withdrawals at all, all outside the estimated processing time. I have deposited a lot of money and I see that when it comes time to withdraw my funds they do not process the payments. I contact them and they do not give any reason. First 3 business days... then 5 business days and now they tell me that it will be processed soon without ensuring my withdrawal. Let's say they respond that someday. It is a shame after all my losses they do not process the withdrawal of funds and they have no intention whatsoever, apparently, of doing so.

Viper win no procesa absolutamente ningún retiro,todos fuera de el plazo estimado de procesamiento,he depositado bastante dinero y me veo que a la hora de retirar mis fondos no procesan los pagos,contacto con ellos y no dan ningun motivo,primero 3 dias habiles...despues 5 dias habiles y ahora me dicen que pronto se procesara sin asegurar mi retiro,vamos que responden que algun dia,es una verguenza despues de todas mis perdidas no procesan el retiro de fondos y no tienen intencion alguna por lo que se ve de hacerlo

Dear Pit82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

According to Viperwin, the February 2024 withdrawals were processed correctly, so there shouldn't be any verification issues. They also confirmed via chat that everything is correct in my account.

Segun viperwin los retiros de febrero del 2024 se procesaron correctamente,entonces no deberia de existir ningun problema de verificación ademas por chat aseguran que esta todo correcto en mi cuenta.

I have taken screenshots of all these chat conversations.

Todas estas conversaciones de chat he realizado capturas de ellas

Viperwin has scammed me out of a lot of money, all my deposits of hundreds of euros and also all my funds, they don't transfer the money after 7 business days, they have no intention of doing so and I no longer have the patience or time to laugh at me anymore. They repeat the same thing, evading and with excuses to not transfer my money, Viperwin is the biggest scam I have unfortunately encountered.

Viperwin me a estafado mucho dinero,todos mis depositos de cientos de euros y ademas todos mis fondos,no tranfieren el dinero despues de 7 dias habiles,no tienen intencion de hacerlo y yo ya no tengo mas paciencia ni tiempo para se rian mas de mí.Repiten lo mismo evadiendo y con excusas para no realizar una tranferencia de mi dinero,viperwin es la mayor estafa con la que me encontrado por desgracia.

Viperwin says that withdrawals are processed in order and queue and that they have many pending requests, I confirm that a friend of mine who requested a withdrawal days after me has already had it processed even though he requested it later than the ones I made, after 5 hours in the chat they continue with the same answers he will soon receive it, it has been 9 business days, this is unacceptable, a casino that excuse after excuse 9 business days without completing the payment process with a single intention, play and lose, deposit more, thanks to viper win I hate online gambling, you have to beg them to respect the right to withdraw your funds.

Viperwin dice que las retiradas se procesan por orden y cola y que tienen muchas solicitudes pendientes,confirmo que un amigo mio que solicito un retiro dias después que yo ya se lo han procesado aun habiendolo solicitado posteriormente a los que yo he realizado,despues de 5 horas en el chat siguen con las mismas respuestas pronto lo recibira,van 9 dias habiles esto es inaceptable,un casino que excusa tras excusa 9 dias habiles sin realizar el proceso de pago con una unica intencion,juegues y lo pierdas,deposites mas,gracias a viper win aborrezco el juego online,tienes que suplicar respeten el derecho de retirar tus fondos.

Today, 10 business days have passed and Viperwin still hasn't respected my decision to withdraw funds, without giving any reason or motive, evading my questions. Withdrawals are essential in an online casino. Think before you play at Viperwin. In my case, 10 business days have passed and they haven't transferred my money, evading my questions without giving a reason or a firm, clear, and coherent motive.

Hoy 10 dias habiles y viperwin sigue sin respetar mi decision de retiro de fondos sin dar ninguna razón ni motivo evadiendo mis preguntas,los retiros de fondos es algo fundamental en un casino online,piensen antes de jugar en viperwin,en mi caso 10 dias habiles y no transfieren mi dinero evadiendo mis preguntas sin dar una razon y un motivo firme claro y coherente

Dear Pit82,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, I'm still requesting my withdrawal. They're not withdrawing funds from my bank account, and they haven't given any coherent or understandable reasons. I've never had any news.

Hola,sigo reclamando mi retiro,no realizan la retirada de fondos a mi cuenta bancaria sin dar ningún motivo coherente ni razón comprensible,ninguna novedad.

I have contacted Viperwin again, and they continue with the same responses and have not transferred a single euro of my money. Please contact them. I beg you to help me. This situation is causing me huge problems.

He vuelto a contactar con viperwin,siguen con las mismas respuestas y con mi dinero sin tranferir mis fondos ni un solo euro,por favor contacten con ellos,les ruego me ayuden esta situacion me esta creando grandes problemas.

Hello, I have contacted Viperwin again, their responses are the same. Please contact them and help me resolve this. I don't know what else I can do. They have already had 12 business days to finish processing my 3 withdrawals of €500.

Hola,he vuelto a contactar con viperwin,sus respuestas las mismas por favor contacten ustedes con ellos y ayudenme a solucionar esto,yo ya no se que mas puedo hacer ya han tenido 12 dias habiles para terminar de procesar mis 3 retiros de 500€ 

Viperwin has been in the same situation since March 30th to April 16th today. This is unacceptable and illegal. They are not withdrawing my money to my bank account. I am still waiting for a response or some kind of help from you. As a user, they are not going to withdraw my money as I requested. They are not going to do it.

Viperwin sigue en las mismas desde el dia 30 de marzo a dia 16 de abril día de hoy,esto ya es inaceptable e ilegal que no retiren mi dinero a mi cuenta bancaria,sigo esperando alguna respuesta o algun tipo de ayuda por vuestra parte,a mi como usuario no van a retirar mi dinero como he solicitado,no lo van a hacer.

Hello, we're still the same. My withdrawals are still "frozen" from March 30th to April 17th, despite having assured me on countless occasions that my account was completely correct and that it was just a "small delay." I have screenshots of everything I mentioned. I've attached a screenshot of my withdrawals and account funds as of today. I look forward to your response and help. Thank you.

Hola,seguimos igual,mis retiradas siguen "congeladas" desde el 30 de marzo a 17 de abril dia de hoy a pesar de haber asegurado que mi cuenta estaba totalmente correcta y que solo es un "pequeño retraso" en infinitas ocasiones al contactar,dispongo capturas de todo lo que hablo,adjunto captura de como se encuentran mis retiros a dia de hoy y fondos de cuenta.Espero su respuesta y ayuda.Gracias.

First of all, I apologize for several consecutive responses without waiting for yours, but I must leave you with as much information as possible. The last reason for this delay since March 30th that they give me is that it is my payment provider's fault. It turns out that now I do not receive my money because the SEPA transfers do not work correctly, which is the withdrawal method used and the one I always use, and once the transfer is made it arrives in my account in minutes. I am not going to complain to you again because your responses are a sample, a museum of joke excuses that anyone would laugh at if it were not their money.

En primer lugar le pido disculpas por varias respuestas consecutivas sin esperar la suya,pero debo dejarle la maxima información posible,la última razón de este retraso desde el dia 30 de marzo que me dan es que la culpa es de mi proevedor de pagos,resulta que ahora no recibo mi dinero por que las transferencias SEPA no funcionan correctamente que ese es el método de retirada utilizado y el que siempre utilizo y una vez realizada la transferencia llega a mi cuenta en minutos...no voy a volver a reclamarles pues sus respuestas son un muestrario un museo de excusas de chiste que cualquiera se echaria a reir si no fuese su dinero.

Their intention is for me to cancel the withdrawals and withdraw again through another method, thus starting this whole unfortunate circus of not transferring my funds all over again.

Su intención que cancele los retiros y vuelva a retirar por otro metodo y asi empezar de nuevo todo este circo lamentable de no transferir mis fondos.

Hello, I still haven't received my money. I don't know what to do anymore. Please contact Viperwin. This isn't fair. I've had more losses in this house than the withdrawals they haven't made.

Hola,sigo sin recibir mi dinero de verdad ya no se que hacer,le pido por favor contacte con viperwin esto no es justo he obtenido mas perdidas en esta casa que las retiradas que no realizan

there is no right to this.

no hay derecho a esto.

Hello, we are still in the same situation (with a slight delay). I am not given a refund date for my withdrawals, despite confirming that my account does not require anything from me and that it is correct according to the finance department. My complaints via chat or email are just a waste of my time. I am waiting for a response from you or for any mediation action.

Hola,seguimos en la misma situación (del pequeño retraso) no me dan ninguna fecha de reintegro de mis retiradas a pesar de reafirmar que mi cuenta no requiere nada por mi parte que esta correcta segun el dpto de finanzas,mis reclamaciones por chat o por correo solo es perder mi tiempo,quedo a la espera de alguna respuesta por vuestra parte o acción mediadora.

Dear Pit82,

Can you please advise what new payment method did you request your withdrawal with and when exactly?

Unfortunately, if you have requested a new withdrawal, you will have to wait 14 days again for it to be processed and there isn't much we are able to do with it's status at this time.

Awaiting your response.

Regards,

Nick

Good morning Nick, let's see if we can understand each other. I have not cancelled the withdrawals from March 30, March 31, and April 1. They are still in process. The payment method is a SEPA bank transfer, the same one I always use. I have not cancelled the withdrawals and they have still not been processed since March 30. The payment method is a SEPA transfer and my account is completely correct. I hope we can understand each other, because for me it means prolonging the process even further if we get stuck in the thread without understanding each other. I have not cancelled the withdrawals nor will I do so, and the method is the one always used: a SEPA bank transfer. In February I received withdrawals with this payment method.

Buenos días Nick, a ver si conseguimos entendernos,no he cancelado los retiros del dia 30 de marzo 31 de marzo y 1 de abril,siguen en proceso,el metodo de pago es transferencia bancaria sepa el mismo que uso siempre,no he cancelado los retiros,siguen sin procesarlos desde el 30 de marzo el metodo de pago es transferencia sepa y mi cuenta esta completamente correcta.espero que nos entendamos pues para mí es alargar mas el proceso si nos estancamos en el hilo sin entendernos,no he cancelado los retiros ni lo hare y el metodo es el utilizado siempte transferencia bancaria sepa,en febrero recibi retiros con este metodo de pago.

Well, I'll have to wait another 7 days for their response... and I've been waiting for another 7 days for a "misunderstanding" that I don't quite understand. I repeat, my withdrawals have not been cancelled; they are still being processed since March 30th so they can make the SEPA bank transfer. They have not been cancelled, they will not be cancelled on my part, and honestly, I've waited 7 days for their response and now another 7 days... my case is lamentable.

Pues a esperar otros 7 días a su respuesta...y 7 dias que estado esperando para que haya un "mal entendido" que no comprendo mucho.Repito mis retiros no se han cancelado siguen en proceso desde el dia 30 de marzo para que realizen la transferencia bancaria SEPA,no se han cancelado no se cancelaran por mi parte y sinceramente,esperado 7 dias su respuesta y ahora de nuevo otros 7 dias...mi caso es lamentable.

My withdrawals haven't been canceled. I've been waiting since March 30th. Oh my God, I can't believe you realized I canceled the withdrawals.

I have not cancelled my withdrawal requests. At no point have I said that I have cancelled the withdrawals. It is frustrating that I now have to wait another 7 days for their response, when I have never communicated any cancellation of withdrawals. As you can see, they still have not paid me from March 30, 2025, to today, April 21, 2025.

Mis retiros no han sido cancelados sigo esperando desde el dia 30 de marzo. Por dios no me puedo creer que usted haya entendido que he cancelado los retiros.

No he cancelado mis solicitudes de retiro en ningún momento he dicho que haya cancelado los retiros,es desesperante que ahora tenga que esperar otros 7 dias su respuesta,cuando yo en ningún momento he comunicado ninguna cancelacion de retiros.como puede ver siguen sin pagarme desde el dia 30 de marzo del 2025 a dia de hoy 21 de abril de 2025.

My withdrawals remain intact since March 30th, one on March 30th for €500, another on March 31st for €500, and another on April 1st for €500. NONE HAVE BEEN PROCESSED AS OF APRIL 21ST.

My account doesn't require anything at all, it's correct, and Viperwin confirms this as you can see in the screenshots. I received a withdrawal in February from the same payment provider. It's been 14 days since I filed the complaint on April 5th. I don't know what else I should do to get Viperwin to publicly explain my claim.

Mis retiros siguen intactos desde el dia 30 de marzo,uno el 30 de marzo de 500€ otro el 31 de marzo 500€ y otro el 1 de abril 500€ NINGUNO SE A PROCESADO A DIA 21 DE ABRIL.

Mi cuenta no requiere nada en absoluto esta correcta viperwin lo confirma como puede ver en capturas.He recibido en febrero retirada con el mismo proeevedor de pagos.Han pasado 14 dias desde que presente la queja el 5 de abril.....no se que más debo hacer para que de una explicacion publica viperwin a mi reclamo.

Nick, I ask you please that when you contact the casino you take into account the date of my withdrawals, March 30, 31 and April 1 and in addition to that, please keep in mind that the casino has confirmed and reiterated on several occasions that the account is completely correct without anything they have to require from me, please keep this in mind. According to Viperwin my account is perfect and it is simply a delay. Please let's avoid lengthening this process with questions or answers that if you analyze all the screenshots and all the information provided by me, the only reason they give is that it is an unusual delay.

Nick, le pido por favor que cuando se comunique con el casino tenga en cuenta la fecha de mis retiros, 30,31 de marzo y 1 de abril y ademas de eso tenga muy presente que el casino a confirmado y reiterado en varias ocasiones que la cuenta esta totalmente correcta sin nada que tengan que requerirme,ruego lo tenga muy presente.Segun viperwin mi cuenta esta perfecta y es un simple retraso.Evitemos por favor alargar este proceso con preguntas o respuestas que si analizas todas las capturas y toda la información facilitada por mi parte,EL Unico motivo que dan es que es un retraso inusual.

Hello Nick, carefully analyze the information I am providing you. First of all, THE WITHDRAWALS of March 30, 31, and April 1 have not been canceled, a total of €1,500. Secondly, my account does not require anything at all to be provided by me, insured by Viperwin. Thirdly, I received a successful withdrawal months ago with the same withdrawal method used for these withdrawals: Bank transfer. Please, before answering me or asking me, analyze everything I am providing you so that you do not have to wait, among other things, 7 days for a response without making any progress. Thank you.

Hola Nick analiza bién la información te facilito en primer lugar NO HAN SIDO CANCELADOS LOS RETIROS del dia 30,31 de marzo y dia 1 de abril en total 1500€ en segundo lugar mi cuenta no require nada en absoluto que aportar por mi parte asegurado por viperwin,en tercer lugar he recibido retiro exitoso meses atras con el mismo metodo de retiro que el utilizado para estas retiradas que reclamo Bank transfer transferencia bancaria.por favor antes de responderme o preguntarme analiza todo lo que te facilito para no tener que esperar entre otras cosas 7 dias de respuesta en respuesta sin avanzar.Gracias.

Aqui tiene el ultimo correo recibido de viperwin para que tenga la seguridad de que el problema es un retraso de viperwin,ya inaceptable.Te lo traduzco también.

Hello Pedro,

Thank you for contacting our Customer Support team.

We are very sorry for the inconvenience you have experienced and fully understand how frustrating this may be.

After a thorough review of your withdrawal request, we inform you that you are currently experiencing an unexpected delay. We understand that timely access to your funds is important and we apologize for any inconvenience this may have caused.

Our finance department is aware of the situation, and due to the high volume of requests, withdrawals may experience delays. We want to assure you that your money is safe. The withdrawal is being processed, but it may take a little longer than expected.

We appreciate your patience while we manage this process and sincerely apologize for any inconvenience this may have caused.

If you have any additional questions, please feel free to contact us via email at support@ViperWin.com or live chat.

Best regards,

Customer Support

Viperwin's response is always the same, a delay and a problem for the casino. Nick, I think this delay has already become too much and I don't have to wait another day for them to refund my money. We're talking about a 1-month delay and this is unacceptable and negligent on their part, since there are commitments they must respect for their clients like me who have spent a significant amount of money. Everything remains the same and will remain the same until you publicly ask them for explanations.

La respuesta de viperwin es siempre la misma,un retraso y un problema de el casino,Nick creo que este retraso ya a pasado a palabras mayores y no tengo por que esperar ni un dia mas a que reintegren mi dinero,hablamos de 1 mes de retraso y esto es inaceptable y una negligencia por su parte ya que existen compromisos que deben respetar a sus clientes como yo que he gastado una buena cantidad de dinero.Todo sigue igual y seguira igual hasta usted no les pida explicaciones publicamente.

Dear Pit82,

Firstly, please refer from spamming the complaint - it will only prolong the processing time.

I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Pit82!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Today, April 25th, they have finally completed my withdrawal requests made on March 30th, 31st, and April 1st. We will see what I requested today if they do things as they should and it is processed within the agreed time.

Hoy dia 25 de abril, al fin han completado mis retiradas solicitadas dia 30,31 de marzo y dia 1 de abril....veremos a ver la solicitada el dia de hoy si hacen las cosas como deben hacerse y se procesa en el tiempo acordado

Hello, from what I can see, there won't be any changes with Viperwin and the following withdrawals will follow the same path as the previous ones, which took 1 month to be reimbursed. Unfortunately, I was clear that this wasn't going to change, so I will withdraw all my funds, endure your "delays", which I don't care about and are unacceptable, and close the account. I'm not interested in these delays and I won't waste any more time like this.

Hola,por lo que se ve no va a haber ningun cambio con viperwin y las siguientes retiradas van por el mismo camino que estas anteriores que han tardado en reintegrar 1 mes,lamentablemente tenia claro que esto no iva a cambiar asi que retirare todos mis fondos aguantare sus "retrasos" que no me interesan y son inaceptables y cerrare la cuenta.no me interesan estas demoras y no perdere mas el tiempo asi.

If everything had been done correctly on my next withdrawals within 3 business days I would have given the house a chance, but that will not be the case.

Si todo se hubiese hecho correctamente en mis proximos retiros en el tiempo de 3 dias habiles habria dado una oportunidad a la casa,pero no será asi.

We are still in the same situation, so my previous withdrawal was not an unusual delay that doesn't usually happen, as Viperwin confirmed to me. They are delaying my current withdrawals again... I am waiting for Viperwin to give an explanation.

Seguimos en la misma situación por lo tanto mi anterior retiro no fue un retraso inusual que no suele ocurrir como viperwin me confirmo,vuelven a retrasarse con mis actuales retiradas...quedo a la espera de que viperwin de algúna explicación.

The procedure is the same according to Viperwin: 3 business days, then 5 business days, and then weeks and weeks later with their lame and opaque excuse that there is a high demand for applications. Withdrawing funds from that casino is the worst there is. You have to wait months to receive a miserable amount of money, and they reimburse you in dribs and drabs. A scam.

El procedimiento es el mismo segun viperwin 3 dias habiles..luego 5 dias habiles y despues semanas y semanas con su excusa lamentable y de poco transparencia que hay una alta demanda de solicitudes,en ese casino retirar fondos es de lo peor que hay tienes que esperar meses para recibir una cantidad miserable de dinero te lo reintegran con cuenta gotas.Una estafa.

Please don't close this complaint until I receive all my money. It's unacceptable that since March 30th, I've only been able to receive €1,500 of the €3,500.17 in my account and money. I've never seen anything like this and from such scoundrels in my life.

Pido el favor de no cerrar esta queja hasta que reciba todo mi dinero.Es inaceptable que desde el 30 de marzo solo haya podido recibir 1500€ de 3500,17€ de mi cuenta y de mi dinero.No he visto algo asi y de tan sinverguenzas en la vida.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

VIPERWIN does not respond to the complaint and continues the same, returning customers' money in unacceptable timeframes and with such opaque intentions. I'm tired of these people; they have no other name.

VIPERWIN no responde a la queja para seguir igual,reintegrando el dinero de los clientes en plazos inadmitibles y con su intencion tan poco transparente,estoy cansado de esta gentuza,no tienen otro nombre

Casino Guru, you're doing a great job...

Casino guru gran labor haceis...

Unfortunately, the supposed delay above seems to be something normal and not something unusual as the casino assured me, we are facing a new delay, I had in mind to leave €500 in my funds to play them if I had seen my withdrawals processed today and that the house is working correctly, but apparently this happens with each withdrawal, therefore it is not a house that awakens any interest in me in playing it if in the hypothetical case of withdrawing funds you cannot count on your money

Lamentablemente el supuesto retraso anterior parece ser algo normal y no algo inusual como me aseguro el casino,estamos ante un nuevo retraso,tenía en mente dejar en mis fondos 500€ para jugarlos si hubiese visto el dia de hoy mis retiros procesados y que la casa funciona correctamente,pero al parecer esto sucede con y cada retirada por lo tanto no es una casa que me despierte ningun interes en jugarla si en el supuesto caso de retirar fondos no puedes contar con tu dinero

I hope I'm wrong and I should apologize, but I'm afraid that won't be the case after all.

Ojala me equivoque y deba disculparme,pero me temo que no será asi despues de todo

Pit82, have you received any amount at all?

On April 25th I received €1500 since I requested it on March 30th, 1 MONTH DELAY now I have another €1500 pending since the 25th, they assured me that the delay would not happen again, it is now May 5th and I have not received it in 10 days and they do not process my second withdrawal even though they assured me that the same thing would not happen again... furthermore I see that the viperwin representative does not respond at all.

El dia 25 de abril recibi 1500€ desde el 30 de marzo que lo solicite 1 MES DE RETRASO ahora tengo pendientes otros 1500€ desde el dia 25,me aseguraron que no volveria a suceder el retraso,estamos a dia 5 de mayo y no he recibido en 10 dias y no procesan mi segundo retiro aun habiendome asegurado que no ocurriria lo mismo de nuevo....además veo que el representante de viperwin no responde nada en absoluto.

It's regrettable...the only thing they do is everything possible to not return your money, just look at this screenshot of this email encouraging you to spend the funds they withhold from you in this dirty and unethical way, sadly for them in my case the only thing they are going to achieve is losing a client, their hours are numbered if I don't receive my withdrawal today, May 5th, they are of no use to me other than complicating things and causing problems for myself and I'm not in the game for that.

Es lamentable...lo único hacen es todo lo posible por no reintegrar tu dinero solo miren esta captura de este correo animando a que gastes los fondos que te retienen de esta manera tan sucia y poco ética,tristemente para ellos en mi caso lo único van a conseguir es perder un cliente,tienen las horas contadas si no recibo hoy 5 de mayo mi retiro no me sirven para nada mas que complicarme acarrearme problemas y yo no juego para eso.

Well, we resume and they continue the same without making the transfers despite having harmed me for an entire month for 3 withdrawals of €500, as of today, May 6, they have not processed my withdrawals from April 25, April 26 and April 27... they continue with their same refund policy, deceiving customers without any jurisdiction or the law doing anything to eliminate these casinos that scam people.

Bueno pues retomamos y siguen igual sin realizar las transferencias a pesar de haberme perjudicado durante todo un mes para 3 retiros de 500€,a dia de hoy 6 de mayo no han procesado mis retiros del dia 25 de abril 26 de abril y 27 de abril...siguen con su misma politica de reintegros engañando a los clientes sin que ninguna jurisdiccion ni la ley haga algo para eliminar estos casinos que Estafan a las personas.

Despite the constant complaints and being aware that I am ruined by the expense in deposits on the same day and the withdrawals in periods of a month that obviously ruin financially because one plays money without knowing that the refunds will be received in a month or perhaps longer ... in total ruin thanks to playing deceived counting on money in the time they offer. I am ruined, they are aware, they have harmed me for a month for 3 withdrawals of € 500 and now the same problem persists without any reason or motive, they have money, I am ruined and they do not reimburse something that is insignificant to them knowing that the client is ruined.

A pesar de los contantes reclamos y ser conscientes de que estoy arruinado por el gasto en depositos en un mismo dia y los reintegros en periodos de un mes que obviamente arruinan economicamente pues uno juega un dinero sin saber que los reintegros los recibira en un mes o quizas mas tiempo...en la ruina total gracias a jugar engañado contando con un dinero en el tiempo ofrecen.Estoy en la ruina son conscientes,me han perjudicado un mes para 3 retiros de 500€ y ahora persiste el mismo problema sin ninguna razón ni motivos,ellos tienen dinero,yo arruinado y no reintegran algo que es insignificante para ellos sabiendo que el cliente esta arruinado.

PLEASE SOMEONE MAKE JUSTICE WITH THESE HOUSES THEY RUIN PEOPLE, YOU SPEND MONEY AND THEY PAY IN MONTHS WHAT THEY MAKE YOU BELIEVE THAT THEY WILL TRANSFER TO YOU IN A FEW DAYS, THEY ARE RUINING PEOPLE'S LIVES, THEY DO NOT RETURN YOUR MONEY IN A LEGAL WAY AND THE ONE THEY OFFER AND MAKE YOU BELIEVE WHEN YOU ARE SPENDING YOUR MONEY AND WHAT THEY DO OF DELAYING PAYMENTS RUINS PEOPLE ECONOMICALLY PLEASE SOMEONE MUST PUT AN END TO THEM.

POR FAVOR QUE ALGUIEN HAGA JUSTICIA CON ESTAS CASAS ARRUINAN A LA GENTE,GASTAS DINERO Y ELLOS PAGAN EN MESES LO QUE TE HACEN CREER QUE TE TRANSFERIRAN EN UNOS DIAS,ESTAN ARRUINANDO LAS VIDAS DE PERSONAS NO REINTEGRAN TU DINERO DE UNA FORMA LEGAL Y LA QUE OFRECEN Y TE HACEN CREER CUANDO ESTAS GASTANDO TU DINERO Y ESTO QUE HACEN DE RETRASAR PAGOS ARRUINA ECONOMICAMENTE A LA GENTE POR FAVOR ALGUIEN DEBE ACABAR CON ELLOS.

VIPERWIN AND ITS HOUSES ONLY WANT GAMBLING ADDICTS, THEY DO NOT RESPECT RESPONSIBLE GAMBLING AND IN ADDITION TO LOOKING FOR GAMBLING ADDICTS TO SQUEEZE THEM, IF THEY WITHDRAW THEY DO NOT COMPLY WITH THE TRANSFERS IN THE TIMES OFFERED. THEY ARE AUTHENTIC LIVE RUINS. SOMEONE PLEASE DO JUSTICE WITH THESE CRIMINALS!!!!

VIPERWIN Y SUS CASAS SOLO QUIEREN LUDOPATAS NO RESPETAN EL JUEGO RESPONSABLE Y ADEMAS DE BUSCAR LUDOPATAS PARA EXPRIMIRLES DESPUES SI RETIRAN NO CUMPLEN CON LAS TRANSFERENCIAS EN LOS TIEMPOS OFRECIDOS SON UNOS AUTENTICOS ARRUINA VIDAS QUE ALGUIEN HAGA JUSTICIA CON ESTOS DELINCUENTES POR FAVOR!!!!

Hello, the problem persists. I made withdrawals again on April 25th, and as of today, May 7th, they have not processed my withdrawals despite having informed me that the previous delay was unusual and that it would not happen again, much less consecutively. I am attaching a screenshot of the status of my withdrawals as of today.

Hola,el problema persiste volvi a realizar retiros el dia 25 de abril y a dia de hoy 7 de mayo no han procesado mis retiros a pesar de haberme comunicado que el anterior retraso fue algo inusual y que no volveria a ocurrir y menos consecutivamente,adjunto captura del estado de mis retiros a dia de hoy.

I see that the complaint from patriamo2, the Italian player, has been answered by viperwin...the representative has completely ignored mine, as I can see, without giving an explanation or apologizing, which at this point is of little use.

Veo que la queja de patriamo2 la jugadora italiana a sido respondida por viperwin...de la mia el representante a pasado de largo ignorandola por completo como puedo comprobar y sin dar una explicación ni disculparse,que a estas alturas ya de poco sirven.

I received the 1500 from my second withdrawal, I have played 550€ that remained in my funds and I have requested the closure. I refuse to go through this anymore to receive 3000 euros. It has been hell, from March 30th to May 8th... a disgraceful house. They can close the complaint as resolved, but let it be clear in a lamentable way that it is clear how this house reimburses.

Recibi los 1500 de mi segunda retirada,he jugado 550€ que quedaban en mis fondos y he solicitado el cierre me niego a pasar por esto mas para recibir 3000 euros a sido un infierno,desde el 30 de marzo al dia 8 de mayo....una verguenza de casa pueden cerrar la queja como resuelta,eso si pero que quede claro de una manera lamentable que quede claro como reintegra esta casa.

Also, if you're so kind, I'd like to close my forum account. After what happened with this house, I have no desire to play again. I've lost interest, I constantly lose, and when I win a prize... miserable. These kinds of problems keep happening to me. Please delete my forum account since I'm no longer interested in anything related to this.

Ademas si son tan amables me gustaria cerrar mi cuenta en el foro,después de lo ocurrido con esta casa no tengo ninguna gana de volver a jugar,he perdido el interes constantemente perdidas y cuando obtienes algun premio...miserable ademas me ocurren este tipo de problemas,eliminen mi cuenta del foro ya que no me interesa nada relacionado con esto ya.

Pit82, I am happy that you have finally received your withdrawal. I agree that it is not an acceptable timeframe to pay out such amount. I also recommend you to stop gambling online since it affects your health and mental well-being so much. I hope that you will find what is best for you.

Of course, I will ask our forum administrators to close your account.

I wish you only the best,

Respectfully,

Pavel K

Casino Guru Team