ViperWin Casino - La cuenta del jugador ha sido cerrada sin motivo alguno.

Hello, I registered with this house on May 5th.

I made 1 deposit of 100€ and 1 bet, current balance 173€.

I didn't play b'ónus or anything, at the moment the account appears blocked and I was told via chat that it was closed by administrative decision.

No verification or justification has been given.

Olá, fiz registo nesta casa no dia 5 Maio.

Fiz 1 depósito de 100€ e 1 aposta, saldo atual 173€.

não joguei b´ónus nem nada, neste momento a conta aparece bloqueada e disseram-me via chat que ela foi fechada por decisão administrativa.

Não foi feita verificação nem dada justificação.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify what game you bet on?
• Have you sent any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika