Voltslot Casino - La retirada del jugador se ha retrasado.

I am having an absolute nightmare with Volt Slot. That really is the only way to put it.

They emailed me on the 13th of July to say my withdrawal to skrill was processed. It never arrived so I chased. The claimed it was with skrill. Skrill stated it was not and no attempts had been made from Fairgame. After a week of Volt support claiming it was with skrill they then changed their tune and said the payment had failed due to an issue they blamed on skrill.

So on the 17th I requested via bank statement. Again got the email to say the money had been processed. 5 days turned to 10 days and no money. Again the casino support kept saying it had been processed and was with the bank. The bank stated they had no money. The casino have refused to supply an EBA or transaction number so currently there is no proof of payment. The support on email (constantly seems to be different people and are now simply sayting they do not understand the email question).

No matter what I do I have been unable to resolve this and the casino seem to be either doing this deliberately or are simply incompetent. My requests to be put in touch with a manager have been ignored.

I am fully verified and had withdrswals to skrill months ago.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you confirm the exact amount of the withdrawal that you are expecting? Is it €200 (dispute value)?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

The amount is 200 yes. However there is 800 still in the account.

The casino (as the screenshots show above) have stated multiple times the withdrawal has been processed. Firstly, over 3 weeks ago they said it was with skrill, then they backtracked and said it had failed due to an error with skrill. Skrill denied this. Then they stated it was processed to bank transfer on the 17th (That is the confirmation email attached and the repeated emails stating it would be with the bank).

As you can see from the above screenshots the casino is refusing to give an kind of EBA number or proof it has been processed. My wise account has received nothing and they have stated nothing is pending etc.

The casino has now moved on to simply sending the same copy and paste response stating "Please specify more clearly your query". My requests for a manager to talk to me have been ignored.

I also have significant concerns the casino is doiing this to other players.

Here are two emails sent to me on the 16th of July the support sent in error.

Clearly another players money has not come into their bank and they were sending them the same copy and paste emails I have received two weeks late. Coincidence?

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello shirlotano, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Voltslot Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Dear Shirlotano and Casino Guru Team,

Thank you for your patience, and we sincerely apologize for the confusion caused during the withdrawal process.

The initial withdrawal via Skrill was cancelled due to a temporary issue on Skrill’s side with outgoing transactions. Therefore, we asked you to use another payment method to withdraw funds.

The Bank Transfer withdrawal has now been processed and we’re glad to confirm that it was successfully received.

We acknowledge the inconsistent communication and understand your frustration. We're actively improving our processes and would be happy to assign you a dedicated support agent for future queries — just contact us at support@voltslot.com with your player ID.

Thank you for giving us the opportunity to resolve this matter.

Kind regards,

Voltslot Casino Team

Dear Voltslot Casino Team, thank you very much for an instant response! This is much appreciated.

Dear shirlotano, please let us know if everythign has been put right and whether the issue has been resolved.

Lol no it hasn't been put right.

It's the same non sensical responses and going round in circles. See the attached.

Cancelling the withdrawal now and trying to get me to use skrill (Which as per the above doesn't work and isn't even on my account anymore). Of course Ive explained all this and sent the screenshots and these ones. The support emails you get back are honestly appalling. Someone new every time who either has no idea what's going on or just sends the same copy and paste responses back.

Dear Voltslot Casino Team, could you please provide us with details regarding these issues? In your last post you have said the payment has been processed via bank transfer, now the player has received the messages about using Skrill. I am a bit confused, as I thought everything has been sorted, and we are now just waiting for the money to hit the player's account. Thank you.

Update.

Since all the above I was told to request via bank transfer. I have requested to my bank but not arrived yet. I assume I will have to keep chasing them again as my bank is wise and fast payments are on so should be in, if actually sent when they claim.

Unless they send it as a fast payment, which I doubt, it can take 3-5 working days to receive the payment. Have you received any confirmation from the casino, that the money transfer has been done?

With Wise once payments are sent you get them pretty much within 4 hours. It's some kind of fast payment thing wise have.

So, I received €200 from the casino a week and a half ago. That was after chasing for 10 days, the support doing the back and forth/mistakes/lies with the skrill then bank transfer. Then on Friday, when I had you guys involved, after the support said the bank transfer had been sent 7 days prior (but they would not give me an EBA or transaction number). The money arrived within 4 hours.

Now I am still stuck in the same old loop with €450 I requested, was told it was processed 4 days ago, it has not been received into my wise bank. The emails I am getting from support are the same copy and paste I got before. So I assume the same thing is going to keep happening this time. It's very frustrating as obviously there is miscommunication between support and finance. This withdrawal was apparently approved on the 9th....

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Shirley and Casino Guru Team,

We would like to clarify the situation regarding this case.

The withdrawal you initially referred to in this complaint was successfully processed and already received.

Later, you submitted another withdrawal request of €450. From our side, this payment was completed on 2025-08-18 10:35:38 UTC. At this moment, the transaction has been sent successfully, and you only need to wait for the funds to be credited by your payment provider.

Please allow some additional time for the transfer to reach your account.

Kind regards,

Voltslot Casino Team

I would like to thank to the Voltslot Casino Team for the confirmation, and processing the payments.

Dear shirlotano, please let us know once you receive the money and whether all the funds are now in your possession. Thank you.

Yes it has now credited my wise, however it is from a different name? Arzden? Wise had some issues with it due to the location.

The last payment had been processed by Fair Game...

Does it mean you have now received all the money you were expecting, and the whole complaint has been resolved, please?

No.

We start the merry goround of confusion again. Requested the remaining 400 to skrill on the 23rd. Again, said it was successfully processed, again not received by skrill after 2 days?

Again, it is clearly not being sent when the casino acts like it is.

Thanks for the clarification.

Dear Voltslot Casino team, can you please check on the status of the above mentioned last withdrawal, and let us know what happened?

There seems to be an issue between whoever hits the button to say it's processed and the finance team actually processing it.

It's almost impossible to play somewhere like this.

Chased casino. No response.

These responses here from support and same pattern on every withdrawal is why I am not playing at this casino anymore.

It has been the same copy and paste on every withdrawal with no desire to help.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear shirlotano, so you are still waiting for the last 400€ to be paid?

Yes. It's the same excuses as they gave for every withdrawal. But now more players complaints are popping up on here and Askgamblers. There last response is below.

Of course Skrill know nothing about it as they didn't last time.

This is worrying. I Have asked our affiliate team to reach out to the casino representative to see what is going on. I will post an update once I hear back.

I tried using a different email and same response.

Did your affiliate manager make contact?

Indeed! We were able to get a contact to the casino's current affiliate manager, and I have already messaged her. Due to this new development, I will prolong the casino's timer by extra 2 days, to give the manager time to get familiarised with the issue. Fingers crossed!

Dear Shirlotano and Casino Guru Team,

We sincerely apologize for the difficulties you are facing and appreciate the opportunity to address your concern.

Your withdrawal request has already been processed on our side, and the funds were transferred to our payment aggregator — the party responsible for forwarding the money to your bank. Once the transfer leaves our platform, the final settlement depends entirely on the aggregator and the banking network, and while such delays are uncommon, they can unfortunately happen.

Please rest assured that your money is safe and remains under your ownership until it is fully credited to your account.

Additionally, we would like to address another concern you raised — there was indeed a recent technical issue with our email system that may have affected communication. This has since been completely resolved, and all correspondence is now functioning normally.

We sincerely value your trust and patience, and we remain committed to providing you with the best possible support throughout this process.

Kind regards,

Voltslot Casino Team

This response is ridiculous from Volt.

The method is Skrill. It is instant. No funds have been received by Skrill and this withdrawal was requested and ‘completed’ by your side on August 24th.

This has happened with every withdrawal and every time you have claimed it isn’t your fault.

who is your payment aggregator so we can get in touch with them?

just received this email. Story changed again lol

Dear Shirlotano and Casino Guru Team,

We have carefully re-checked the status of your withdrawal. At the moment, there are ongoing technical issues on Skrill’s side, and unfortunately, we are unable to confirm when exactly they will be resolved.

To avoid further delays, we strongly recommend that you use one of the alternative payment methods available in your account for the withdrawal. If MiFinity is available, we suggest choosing it as it is currently the fastest option. Bank Transfer is also possible, but please note that it might take longer to be completed.

We remain fully committed to ensuring you receive your funds without unnecessary delays and will provide any assistance needed during the process.

Kind regards,

Voltslot Casino Team

Dear shirlotano, can you try a different payment method, please, to see if it resolves the current issue?

Lol. This is absurd.

Contacted the support, unable to try a different method as money not back in my account and stuck saying ‘processing’.

You can see their copy and paste responses yet again. We have once more gone back in time.

Now they are saying the issue is resolved and the payment has been processed. Of course a lie as the provider is Skrill, it is instant, and still not received since August 23rd.

Every withdrawal from this site has been a battle

And have you tried to cancel the pending withdrawal and issue a new one, please?

As I said. The button to cancel doesn’t work. As above shows I raised this with the support.

As I also said, and you will see above, the support is now saying the withdrawal is processing again. Which is obviously a lie as it is by Skrill and still not received.

Thank you for the information. Dear Voltslot Casino, can you please give us some explanation? Or could you cancel the payment on your end, so it gets returned to the player's casino account, so he can retry the withdrawal? Or give us some alternative solution. Thank you.

I’m a she

The Casino has now manually reversed the withdrawal (Yet again proving the support is just copy and pasting utter dross). I have requested via bank Transfer. Last time this took 10 days... How long this time???

Dear Shirlotano and Casino Guru Team,

We can confirm that your withdrawal request via Bank Transfer is currently being processed. Please note that transactions using this method may take slightly longer compared to other withdrawal options, as they require additional handling through the payment network and intermediaries involved.

That said, we would like to reassure you that your funds are completely safe and remain under your ownership. The withdrawal is progressing as expected, and you will definitely receive your funds once the transaction is finalized.

We truly regret the inconvenience caused by this delay and fully understand how important timely withdrawals are for our players. Our team is in close communication with our payment partner and monitoring the process to make sure your funds reach you as quickly as possible.

Thank you very much for your patience and understanding — we greatly appreciate your trust and are doing everything possible to speed up the resolution.

Kind regards,

Voltslot Casino Team

Dear Voltslot Casino Team, bank transfers usually takes between 3-5 working days. Could you please speed up the process and ensure it doesn't take longer? And once the payment has been processed on your end, please let us know. Thank yo uvery much.

Thanks Matej,

Last time they claimed the transfer had been made it took 10 days....

Dear Shirlotano and Casino Guru Team,

Thank you very much for your patience and understanding.

We are pleased to confirm that your withdrawal has been successfully processed, and the funds should already be reflected in your bank account.

In case you still do not see the credit, we kindly recommend checking directly with your bank, since the transfer has already been finalized from our side.

Best regards,

Voltslot Casino Team

I would like to thank the Voltslot Casino for confirmation. Much appreciated. :)

Dear shirlotano, please let us know one you receive the payment and whether you are satisfied with the outcome of this complaint. Alternatively, you can also press the "RESOLVED" button available to you, once you have the money.

Dear shirlotano,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Matej
Casino.Guru