Vox Casino - La retirada del jugador se ha retrasado.

I submitted my first withdrawal request for my winnings at Vox Casino on July 3, 2026, and another on July 9, 2026. The total withdrawal amount is PLN 5,000. I passed a full document verification (KYC) and met all required conditions. Despite the passage of over three weeks, the funds still have not been transferred.

In response to my inquiries, the casino sends automated emails stating that the account is undergoing a "transaction review process." The casino categorically refuses to provide any deadline for the completion of this review, citing the volume of transactions.

I believe that holding my funds since July 3rd without a specific withdrawal date is a deliberate delay and a violation of fair play. I am asking the CasinoGuru team to assist me in recovering the money owed to me.

Złożyłem pierwsze wnioski o wypłatę wygranych środków w Vox Casino w dniu 3 lipca 2026 r. oraz kolejne w dniu 9 lipca 2026 r. Łączna kwota do wypłaty wynosi 5000zl.Przeszedłem pełną weryfikację dokumentów (KYC) oraz spełniłem wszystkie wymagane warunki . Mimo upływu ponad 3 tygodni środki nadal nie zostały przelane.

W odpowiedzi na moje zapytania obsługa kasyna wysyła automatyczne wiadomości e-mail z informacją, że konto jest poddawane "procedurze kontroli transakcji". Kasyno kategorycznie odmawia podania jakiegokolwiek ostatecznego terminu zakończenia tej kontroli, zasłaniając się liczbą transakcji.

Uważam, że przetrzymywanie moich środków od 3 lipca bez podania konkretnej daty wypłaty jest celową grą na zwłokę i naruszeniem zasad Fair Play. Bardzo proszę zespół CasinoGuru o pomoc w odzyskaniu należnych mi pieniędzy.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for taking on my case. Here are the answers to your questions:

1. Have you made any successful withdrawals before?

Yes, I have made successful withdrawals before on this account, and all of them were received on time without any issues. This is the first time I am experiencing such a delay.

2. Have you accumulated your winnings with or without an active bonus?

My winnings were accumulated 100% using my own real money deposit, without any active bonus.

Hello Tago47,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Tago47

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Vox Casino to join this discussion and provide their comments regarding the matter.

Dear Vox Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tago47,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Munya