Vox Casino - La retirada del jugador se ha retrasado.

On 19 August 2026, I submitted a withdrawal request of €1,700 by bank transfer at Vox Casino.

My account is verified and the withdrawal was accepted by the casino system. It has remained active and unpaid since 19 August 2026.

A VIP support representative named Mark told me that I had to cancel my existing €1,700 withdrawal and submit multiple new withdrawal requests of €100 each

I asked which payment provider imposes this €100 limit and which exact clause of the Terms and Conditions establishes it. The representative did not provide either answer.

I also asked why the casino system accepted my €1,700 bank transfer withdrawal on 19 August 2026 if such a limit existed.

The representative confirmed that every new withdrawal request would restart the processing period from the date of the latest withdrawal request.

I therefore refused to cancel my original withdrawal because this would restart the waiting period.

After I refused, the representative stated that my withdrawal request would not be accepted for processing and would not be processed.

I repeatedly asked whether Vox Casino was formally refusing to process my existing withdrawal unless I cancelled it, but I did not receive a clear answer.

I am not refusing to cooperate with the casino. I am asking Vox Casino to process the withdrawal that was already accepted on 19 August 2026 or provide a clear contractual and technical reason why it cannot be processed.

I have not cancelled my €1,700 withdrawal and I do not consent to its cancellation.

I have screenshots of the withdrawal, my verified account status and the full conversation with customer support.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Did you select the same payment method for your withdrawal request as the one you successfully used to make deposits?
• Have you tried submitting smaller withdrawal requests to see whether they would be processed more quickly?
• How many pending withdrawal requests can you have at this casino at the same time?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello Veronika,

Thank you for your reply.

Regarding your questions:

I have not had any successful withdrawals from Vox Casino before.

I made my deposits using a payment card, while I requested the withdrawal of approximately EUR 1,700 to my bank account.

Therefore, the withdrawal method was different from the deposit method.

Vox Casino suggested that I split the withdrawal into 17 separate withdrawals of EUR 100 each.

I did not agree to this.

My concern was that I repeatedly asked the casino whether splitting the withdrawal into 17 separate requests would mean that the withdrawal processing time would start again separately for each EUR 100 request, potentially causing a much longer overall delay.

The casino did not give me a clear answer to this question and instead responded evasively.

For this reason, I did not consider it reasonable to cancel or split my existing withdrawal without first receiving a clear explanation of how this would affect the processing time.

I have also carefully reviewed the casino’s Terms and Conditions. I could not find any provision stating that the maximum withdrawal amount is limited to EUR 100 per withdrawal. Therefore, I would appreciate it if Vox Casino could identify the exact rule or clause on which this EUR 100 restriction is based.

I would also like to clarify an important point: I did not use or accept any bonus, promotional offer, free spins, cashback, or other bonus-related funds at Vox Casino.

Therefore, my withdrawal is not subject to any wagering requirement or bonus-related restriction.

I do not know how many withdrawals the casino allows to remain pending at the same time. This is also relevant because splitting EUR 1,700 into 17 separate withdrawals could create further delays or limitations.

The approximately EUR 1,700 remains outstanding, and I would appreciate it if the complaint could remain open until the full amount is successfully paid.

Best regards,

Paweł

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mimik190,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika