W88 Casino - La cuenta del jugador ha sido bloqueada.

Actually i have approximately 7k in my account which i have won from playing live casino games of Evolution Gaming Provider. I placed a withdrawal request for my amount and it goes on pending. After sometime they blocked my account and when i ask customer service they were telling that you have done syndicate betting. I even don't know what is syndicate betting. They didn't unblock my account and didn't helped me. I request casinoguru to help me.

Dear subho501,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Actually i have opened my account in the month of May 2022 something that i remember. I have played live casino games like roulette dragon tiger Baccarat of Evolution Gaming Provider and won that much amount. I have not completed any kyc or account verification as it was not needed there. Without any avtive bonus rather than without any type of bonus i have won. They are just cheating me.

and actually my account was on indian version of this W88 site

So kindly do enquiry there

Could you please advise the exact URL link for the casino website? Thank you very much in advance.

https://m.w88cric.com/ this is the site

Thank you very much, subho501, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello subho501,

I am sorry to hear about your troubles.

Syndicate betting means the casino believes that you are part of the group coordinating their bets, most likely to legalize the funds. For such actions, the casino should have clear evidence.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards, Matej