Wager Tales Casino - La jugadora no puede acceder a su cuenta.

I deposited 30 euros at this casino and claimed a bonus. Now the problem is, I won, but suddenly I can't log in with my email address and password anymore.

Habe bei diesem Casino 30 euro eingezahlt hatte ein Bonus in Anspruch genommen Jetzt das Problem habe auch gewonnen komme aber jetzt plötzlich nicht mehr mit meiner Email Adresse und Passwort rein

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Can you please clarify how much money is being withheld in your casino account?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Could you please tell me which games you focused on – slots, live casino, sports betting, etc.? Slots!!!

Did you complete the verification process before you lost access to the account? Yes, I did.

Could you please clarify how much money is being held in your casino account? Approximately €500 including bonus money.

Regards

Könnten Sie mir bitte sagen, auf welche Spiele Sie sich konzentriert haben – Spielautomaten, Live-Casino, Sportwetten usw.? Spielautomaten !!!

Hatten Sie die Verifizierung abgeschlossen, bevor Sie den Zugriff auf das Konto verloren haben? Ja habe ich

Könnten Sie bitte aufklären, wie viel Geld auf Ihrem Casino-Konto einbehalten wird? Ca 500€ mit bonus geld

Mfg

Hello Maus19671,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

OK thanks

Ok danke

Thank you very much for your reply, Maus19671. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Maus19671,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru