Wager Tales Casino - La retirada del jugador se ha retrasado.

I withdrew €400 on March 1st, 2026, and the money hasn't appeared in my bank account yet. The live support chat told me it would take 7-21 business days; it's now been 26 business days as of today, and after 21 business days, the live support chat tells me the same thing every time.

Ich habe 400 € am 01.03.2026 in Auszahlung gemacht und das Geld ist bisher nicht auf meinem Bankkonto erschienen. Der Live Support Chat erzählt mir 7 -21 Werktage, mittlerweile sind es mit heute 26 Werktage und nach 21 Werktage erzählen mir die jedes mal das gleiche der Live Support Chat.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Eddy319,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

No, no successful payout before that.

KYC has been passed.

I played with a deposit bonus and wagered the bonus.

Nein ,vorher keine erfolgreiche Auszahlung.

KYC ist bestanden.

Ich habe mit Einzahlungsbonus gespielt und den Bonus umgesetzt.

Thank you for your reply and for providing the previous details, Eddy319.

• Which payment method did you choose to withdraw your winnings? Was it the same one you used for the deposit?
• Did you receive any confirmation email or notification regarding your withdrawal?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

1. Bank withdrawal

2. No

3. Outstanding

4. I sent it to you by email.

I still haven't received the payment.

1.Bankauszahlung

2.Nein

3. Ausstehend

4. Habe ich Ihnen per Email zugeschickt.

Die Auszahlung habe ich bisher immer noch nicht erhalten.

Dear Eddy319,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Lucia (lucia.s@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Petra

Hello Eddy319,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Eddy319,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Lucia S