Wazamba Casino - El jugador cree que el reintegro se ha retrasado.

hello I deposited 100€ on 29/05 without asking for a bonus, to be sure not to have any problem with Wager or others.

I had a little luck and I withdrew 500€ in visa (the one with which I put the 100€ and which is in my name) I would have liked to know if you think that I will receive something at the seen the many negative comments that there may be in relation to this site?

bonjour j’ai déposé 100€ le 29/05 sans demander de bonus, pour être sûr de ne pas avoir de problème de Wager ou autres.

J’ai eu un peu de chance et j’ai retiré 500€ en visa (celle avec laquelle j’ai mis les 100€ et qui est à mon nom) j’aurais aimé savoir si vous pensez que je vais recevoir quelque chose au vu des nombreux commentaires négatifs qu’il peut y avoir par rapport à ce site ?

Dear benopra,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

precisely the problem is that I asked the support, my account does not ask to be verified and no one asks me for documents?

do you think it is possible for me to receive the winnings without having to send any documents?

justement le problème c’est que j’ai demandé au support, mon compte ne demande pas à être vérifié et personne ne me demande de documents ?

pensez vous qu’il est possible que je reçois les gains sans avoir à envoyés de documents ?

I made a second withdrawal tonight of 355 euro hoping that I receive both

j’ai effectué un second retrait ce soir de 355 euro en espérant que je reçoive les deux

everything is good I received my transfer in 5 days

vrmt nothing to say about this casino

tout est bon j’ai reçu mon virement en 5 jours

vrmt rien a redire sur ce casino

Dear benopra,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru