Wazamba Casino - El jugador solicita un reembolso completo tras un problema con su cuenta.

After acknowledging their mistake by opening my gaming account without authorization after I asked to close it due to gambling addiction, they only want to refund a portion of my deposits. They want to refund me €50 instead of €200. I kindly ask Casino Guru for help in getting my entire money back, not just a portion.

Dopo aver riconosciuto il loro errore aprendo senza autorizzazione il mio conto gioco dopo che ho chiesto di chiuderlo per gambling ADDICITON mi vogliono rimborsare solo una parte dei miei depositi. Vogliono rimborsarmi 50€ invece che 200€ chiedo gentilmente aiuto a Casinò guru per farmi restituire tutti i soldi e non solo una parte

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Have you provided your banking information to the casino so they may provide you with a refund?
• Could you please explain in more detail what the disputed amount of 200€ represents? What the 50€ the casino offers to you represents?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

-it's closed now

-I will send everything to your email address

-I didn't forward them because the deposits I made after they reopened my account amounted to €200 and not €50

I asked for the payment history several times but they don't want to give it to me

Ciao Tomas,

-ora è chiuso

-manderò tutto al tuo indirizzo mail

-non li ho inoltrati perché i depositi che ho effettuato dopo che hanno riaperto il mio account ammontano a 200€ e non a 50€

ho chiesto più volte la cronologia pagamenti ma non vogliono darmela

I forwarded everything to your email address

Ti ho inoltrato tutto al tuo indirizzo mail