Wazamba Casino - El jugador solicita un reembolso completo tras un problema con su cuenta.

After acknowledging their mistake by opening my gaming account without authorization after I asked to close it due to gambling addiction, they only want to refund a portion of my deposits. They want to refund me €50 instead of €200. I kindly ask Casino Guru for help in getting my entire money back, not just a portion.

Dopo aver riconosciuto il loro errore aprendo senza autorizzazione il mio conto gioco dopo che ho chiesto di chiuderlo per gambling ADDICITON mi vogliono rimborsare solo una parte dei miei depositi. Vogliono rimborsarmi 50€ invece che 200€ chiedo gentilmente aiuto a Casinò guru per farmi restituire tutti i soldi e non solo una parte

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Have you provided your banking information to the casino so they may provide you with a refund?
• Could you please explain in more detail what the disputed amount of 200€ represents? What the 50€ the casino offers to you represents?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

-it's closed now

-I will send everything to your email address

-I didn't forward them because the deposits I made after they reopened my account amounted to €200 and not €50

I asked for the payment history several times but they don't want to give it to me

Ciao Tomas,

-ora è chiuso

-manderò tutto al tuo indirizzo mail

-non li ho inoltrati perché i depositi che ho effettuato dopo che hanno riaperto il mio account ammontano a 200€ e non a 50€

ho chiesto più volte la cronologia pagamenti ma non vogliono darmela

I forwarded everything to your email address

Ti ho inoltrato tutto al tuo indirizzo mail

Dear Tommi272727,

Have you received any confirmation about account closure, any communication with support after your message from support, or a ticket number after your message from May 1st?

Would you be able to provide this information to me as evidence?

Hi Tomas, I'm forwarding the conversation to your personal email address.

Ciao Tomas,giro la conversazione via mail sulla tua mail personale

Sent the entire conversation

Inviata tutta la conversazione

Hi Tomas,

I noticed that the conversation I forwarded to you, I had already sent it to you previously with the "confirmation" that I gave to the casino to close the account due to gambling addiction.

Ciao Tomas,

mi sono accorto che la conversazione che ti ho inoltrato,te l’avevo già mandata in precedenza con la "conferma" che ho dato al casinò di chiudere il conto per gambling addiction

Thanks for your reply and news provided.

• Have you provided the bank information to the casino?
• Has the casino already refunded you the full amount?

Please let me know.

I sent all the bank details, but no refund arrived, nor confirmation of having received them. Thomas, could you step in and ask a casino representative for clarification here?

Ho mandato tutti i dati banacari,ma nessun rimborso arrivato,né conferma di averli ricevuti,Thomas potresti intervenire e chiedere un chiarimento qui ad un rappresentante del casinò?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tommi272727,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas