Wazamba Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Hi, I have a problem with wazamba casino.

I had a big win and of course they asked me to verify my documents.

identity and bank account ok but when I also sent the proof of ownership of the account I have not received any more news. I sent the documents a week ago and as of today still no news. And from support they just tell me to wait after they told me it takes 4 days for verification

Salve, ho un problema con il Casinó wazamba.

ho avuto una vincita importante e ovviamente mi hanno chiesto la verifica dei documenti.

identità e conto bancario ok ma quando ho inviato anche la prova di proprietà del conto non ho ricevuto più nessuna notizia. Ho inviato i documenti una settimana fa e ad oggi ancora nessuna novità. E dall’assistenza mi dicono solo di aspettare dopo avermi detto che ci vogliono 4 giorni per la verifica

Dear Nikkkk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Are you the only owner of the payment method, please?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi, the problem is neither the identity document nor the verification of the payment method.

the problem is verifying proof of ownership of the bank account. I have been sending the pdf for a week but no result.

also for this reason I can not withdraw or play any slot

Salve, il problema non è ne il documento di identità ne la verifica del metodo di pagamento.

il problema è la verifica della prova della proprietà del conto bancario. Ho inviato il pdf da una settimana ma nessun risultato.

inoltre per tale motivo non posso ne prelevare ne giocare ad alcuna slot

I understood that. Could you please advise if you are the only owner of the payment method?

Dear Nikkkk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.