Wazamba Casino - El retiro del jugador ha sido cancelado.

Hello, I withdrew 500 euros today and the payout was canceled and I only had 100 euros left as credit, the other 400 disappeared without a trace.

I urgently need help getting my remaining 400 euros.

Kind regards

Hallo ich habe 500 Euro ausgezahlt am heutigen Tag wurde die Auszahlung storniert und ich hatte nur noch 100 Euro als Guthaben die anderen 400 sind spurlos verschwunden.

Ich brauche dringend Hilfe dabei meine restlichen 400 Euro zu bekommen.

Mfg

Dear G47er,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal process.

To better assist you, could you please provide further details regarding your situation?

• Has the casino explained why the 400€ was returned to your gaming account? Have you received the money in your casino profile, or it has not yet been credited to you?
• Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link to it.
• Have you requested a 100€ withdrawal that is currently pending in your account?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Hello, I have recently tried to withdraw my remaining 100 euros, that's correct.

I have also made withdrawals from this casino.

Unfortunately, the money did not go back to my player account.

The casino told me that the 400 Euro payout was complete. Another employee told me the money had been returned to my player account, but unfortunately it hasn't.

Hallo ich habe meine restlichen 100 Euro aktuell versucht auszuzahlen das ist richtig.

Ich habe auch schon Auszahlungen getätigt bei diesen Casino .

Das Geld ist leider nicht auf mein Spielerkonto zurück gegangen.

Das Casino sagte mir das die 400 Euro Auszahlung abgeschlossen ist ein anderer Mitarbeiter sagte mir das Geld ist zurück auf mein Spieler Konto gegangen was es aber leider nicht ist.

According to support, the payout should have been processed? But I keep getting different answers regarding the problem.

Laut dem Support sollte die Auszahlung getätigt sein? Aber ich erhalte immer wieder andere antworten bezüglich des Problems.

Could you please send me a screenshot of your transaction history showing both the €100 and the €400 withdrawal requests?

100 euros were transferred, 400 euros were not.

100 Euro wurden überwiesen 400 Euro nicht.

When exactly did you receive the 100€ you requested for withdrawal?

Dear G47er,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Attachment you can see the payout

It arrived in my account on May 11th

100€ but not 400

Hallo Anhang sehen sie die Auszahlung

Auf mein Konto Kamm es am 11.Mai

100€ aber 400 nicht

Thank you very much, G47er, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear G47er,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Wazamba Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Wazamba Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear G47er,

Please be informed that we have conducted a review, and the winnings were derived from a bonus received at the crab game.

We would like to formally draw your attention to the following terms and conditions:

21 Annex 4 - Bonus Crab 5:

The maximum amount that may be released from the bonus shall be equivalent to five times the initial bonus amount-20 EUR.

In accordance with the aforementioned terms, we have disbursed the amount of 100 EUR, and the remaining amount has been confiscated.

 We hope this explanation brings clarity, and we truly appreciate your understanding!

Best Regards,

Wazamba.com

Hello, all.

Thank you, Wazamba Casino, for the explanation.

Dear G47er,

According to the information from the casino representative, we will now close this case. Please follow the rules of every bonus.

Do not hesitate to contact us whenever there is any issue with this or other casinos.

Best regards,

Romi