Wazamba Casino - La cuenta del jugador ha sido cerrada permanentemente.

On March 19th, I made a payment request. I waited for more than a month and nothing changed. About 5 days ago, I wrote to them asking why they don't pay me the money. In response, I received a request for account verification. I sent the photos they requested, but instead of paying, I saw that my account was temporarily blocked. I emailed them why they blocked the account and did not withdraw the money. Got a response: you've been permanently blocked.

What is this? What does it mean? Scam...

Dear GABO1208,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Wazamba Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Was this your first withdrawal attempt at this casino?
• How long have you been a player at Wazamba casino?
• Have you been advised what specifically seems to be a problem regarding your verification?

Thank you very much in advance for your reply.

Best regards,

Katarina

Not the first attempt. But the last withdrawal of funds was more than a year ago

A long time ago, for several years already, but I played intermittently. 

They didn't report anything. They requested verification, I sent them a photo and that's it.

Dear GABO1208,

Thank you for your message.

To assist you effectively, could you please forward all relevant correspondence regarding this matter to katarina.d@casino.guru? Kindly include any screenshots or forwarded emails that you may have.

I look forward to receiving your reply.

Sincerely,

Katarina

sent

and what

Thank you very much, GABO1208, for your cooperation. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello GABO1208,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. I would also like to invite the Wazamba Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? What is the issue with the documents GABO1208 provided? Alternatively, can you give us some guidance on how to proceed?

Dear Martin,

Thank you for reaching out.

We would like to inform you that we sent you an email to martin.l@casino.guru. Looking forward to your reply.

Best regards,

Wazamba.com

Following discussions held outside of this thread, I was in direct contact with a casino representative. During our exchange, I was presented with compelling evidence indicating that the photographic documentation submitted during the verification process had been altered.

Please be advised that any form of document manipulation or falsification is a serious violation that may be considered fraudulent activity. We strongly discourage such actions, as they undermine the integrity of the verification process and can result in severe consequences, including the blocking of accounts—as occurred in this instance.

Given the nature of the evidence and the seriousness of the violation, we consider the casino’s actions to be justified and appropriate under the circumstances. Accordingly, we must inform you that your complaint has been rejected.

Thank you for your understanding and cooperation.