Wazamba Casino - La cuenta del jugador ha sido cerrada.

Hello

I would like to mention that yesterday after a lot of promotional emails, I logged into my account at this particular casino. I accepted some new terms, made a deposit, played, and made a withdrawal request of 200e.

This morning when I tried to log in I saw a message stating that my account was frozen. I spoke via chat and they told me that my account was permanently closed without further explanation...things are tragic...is there no protection for the player? So they close accounts for no reason and save money? How can I proceed?

Thank you

PS I noticed a lot of complaints about this particular casino.

Χαιρετε

θα ηθελα να αναφερω πως χθες μετα απο πληθος διαφημιστικων emails , συνδεθηκα στον λογαριασμο μου στο συγκεκριμενο καζινο. εκανα αποδοχη καποιων νεων ορων ,εκανα κταθεση ,επαιξα ,εκανα και ενα αιτημα αναληψης 200ε

Σημερα το πρωι που προσπαθησα να συνδεθω ειδα ενα μηνυμα που ανεφερε οτι ο λογαριασμος μου ειναι παγωμενος.Μιλησα μεσω τσατ και μου ειπαν οτι ο λογαριασμος μου εκλεισε οριστικα χωρις περαιτερω εξηγησεις ...τα πραγματα ειναι τραγικα ..δεν υπαρχει καμια προστασια για τον παικτη;ετσι χωρις αιτια κλεινουν λογαριασμους και γλυτωνουν χρηματα;πως μπορω να κινηθω;

Σας ευχαριστω

Υ.Γ παρατηρησα πληθος παραπονων για το συγκεκριμενο καζινο .

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I only played slots, without any bonuses, I was not asked for verification.

Looking at the recent complaints that have been posted, I notice a multitude of requests that describe a similar case to mine, from casinos that belong to the same 'company', I guess.

I would appreciate it if you could tell me how I can move.

Thank you

I should note that I have sent an email to the service department and the complaints department of this particular website.

I have received a single response that the account was closed by the manager without any further explanation and without any reference to my withdrawal request. Unbelievable things

επαιξα μονο στα σλοτς,,χωρις καποιο μπονους ,,επαληθευση δεν μου ζητηθηκε.

Βλεποντας τα προσφατα παραπονα που εχουν αναρτηθει παρατηρω πληθος αιτηματων που αφουρουν παρομοια περιπτωση με την δικια μου ,απο καζινο που ανηκουν στην ιδια 'εταιρια΄ εικαζω.

θα το εκτιμουσα αν μου λεγατε πως μπορω να κινηθω

Σας ευχαριστω

να σημειωσω οτι εχω στειλει ημεηλ στο τμημα εξυπηρετησης και στο τμημα παραπονων του συγκεκριμενου ιστοτοπου.

Εχω λαβει μια μοναδικη απαντηση οτι ο λογαριασμους εκλεισε απο τον υπευθυνο χωρις καμια περαιτερω εξηγηση και χωρις καμια αναφορα για το αιτημα αναληψης μου. Απίστευτα πράματα

I would like to point out that I did not receive a response from the casino, but they proceeded to credit the money. I am not interested in continuing the process anymore. Close my complaint if you want. I have also reported this type of casino to the competent Greek authorities.

θα ηθελα να επισημανω οτι απαντηση δεν ελαβα απο το καζινο, ομως προχωρησαν στην πιστωση των χρηματων. δεν με ενδιαφερει να συνεχισω την διαδικασια πλεον .Κλειστε το παραπονο μου αν θελετε .εχω κανει αναφορα και στις αρμοδιες ελληνικες αρχες για τετοιου ειδος καζινο

Thank you for your reply. Do I understand correctly that you have received your winnings?

I got it right.

σωστα τα εχω λαβει

Dear kostisgov,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru