Wazamba Casino - La retirada del jugador se ha retrasado.

Good morning. I have been a player at the casino for about 1 to 1.5 years and have never had any problems with anything. It's been about a month now since I tried to make a withdrawal, and it hasn't been completed yet. (It's continuously pending.) Usually, the longest I had to wait was 2-3 business days. I have asked support 4-5 times, and they keep telling me to be patient, but with no result. I made a withdrawal on 22/07, and it is now the 31st, and it's still pending. I don't really know what's going on. Can you help somehow? Thank you!

καλημερα. Ειμαι παιχτης του καζινο εδω και περιπου 1 με 1.5 χρονο και ποτε δεν ειχα κανενα προβλημα με τιποτα. Εχει 1 μηνα τωρα περιπου που παω να κανω αναληψη και δεν ολοκληρωνετε.( Ειναι σε εκκρεμοτητα συνεχεια δηλαδη) Συνηθως το περισσοτερο χρονικο διαστημα που περιμενα ηταν 2-3 εργασιμες ημερες. Εχω ρωτησει 4-5 φορες το support και μου λενε να κανω υπομονη αλλα χωρις κανενα αποτελεσμα. Εχω κανει μια αναληψη στις 22/07 και ειναι 31 και ακομη ειναι σε εκκρεμοτητα . Δεν ξερω τι συμβαινει πραγματικα . Μπορειτε να βοηθεισετε καπως ; Ευχαριστω !

Dear siklikakia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with or without an active bonus?
• Could you please share a screenshot of your withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have collected the profits without any Bonus (I hardly ever get a Bonus) and I am also sending you the photo of the pending withdrawal

Εχω συγκεντρωσει τα κερδη χωρις κάποιο Bonus (δεν παιρνω σχεδον ποτε Bonus) και επισης σας αποστελω την φωτογραφια της εκκρεμης αναληψης

Thanks for your reply.

If your issue persists, could you please share your recent interaction with casino support discussing the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear siklikakia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.