Wazamba Casino - Las ganancias de los jugadores en el torneo se han retrasado.

I participated in the casino's own "Slot of the Week" tournament in the 18th calendar week of 2026 with the slot "Cleopatra's".

participated in "Treasure". The tournament lasted from April 28th to May 4th, 2026 (each day).

2:00 AM CEST (or equivalent). I finished in 3rd place and was supposed to receive 160 coins, which I could have used to buy something in the casino's shop. To this day (more than ten days later), I've been in constant contact with the casino via live chat and email support, but I'm being given the runaround. Currently, they're demanding that I submit a screenshot of my tournament placement, even though this isn't stipulated in the terms and conditions, nor is it mentioned in the specific terms and conditions for the "Slot of the Week" tournament. I'm requesting assistance with this, as the casino is clearly not taking me seriously. Thank you.

Ich habe in der 18. Kalenderwoche 2026 am casinoeigenen Turnier „Slot der Woche" mit dem Slot „Cleopatra‘s 

Treasure" teilgenommen. Das Turnier dauerte vom 28. April bis zum 4.5.2026 (jeweils

2:00 Uhr CEST bzw. äquivalent). Ich habe dort den 3. Platz erzielt und sollte dafür eigentlich 160 Coins bekommen, mit denen ich mir dann irgendetwas im casinoeigenen Shop hätte kaufen können. Bis zum heutigen Tag (mehr als zehn Tage danach) bin ich mit dem Casino über Live Chat und E-Mails Support ständig in Verbindung und werde permanent hingehalten. aktuell wird von mir verlangt, dass ich einen Screenshot meiner Turnierplatzierung einreichen, obwohl dies in den AGBs nicht vorgesehen ist und auch nicht in den speziellen Geschäftsbedingungen zum Turnier „Slot der Woche" vorkommt. Ich bitte diesbezüglich um Hilfe, da mich das Casino offensichtlich nicht ernst nimmt. Vielen Dank

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you ever participated in this casino's tournaments before?
• Could you please prove that you were in 3rd place and what the prize for this place was? Are the results publicly available anywhere?
• Was this a free-entry tournament, or did it require a deposit to participate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hello, this was my first time participating in a tournament at the casino. Unfortunately, I don't have proof of my third-place finish, as the tournament results were no longer available the following day, even though the casino's website states that tournament results should remain accessible for at least three days after the tournament's conclusion. Participation in the tournament was free in the sense that no additional fee was required. The goal was to accumulate as many points as possible with a minimum stake of €0.50 per spin. I have since received a response from the casino stating that I will not receive my prize because, supposedly, only 22 people participated in the tournament, whereas there should have been 30. This is, of course, unverifiable for me. The "Slot of the Week" tournament has been offered every week at Wazamba until now. Oddly enough, it seems that the tournament is no longer being offered this week. However, the rankings from the previous calendar week are still visible (see attachment).

Hallo, das war das erste Mal, dass ich an einem Turnier des Casinos teilgenommen habe. Einen Nachweis für den dritten Platz habe ich leider nicht, da die Ergebnisse des Turniers bereits am nächsten Tage nicht mehr einsehbar war, obwohl es auf der Seite des Casinos heißt, dass die Ergebnisse der Turniere mindestens drei Tage lang nach deren Ende noch einsehbar sind. Die Teilnahme an dem Turnier war kostenlos insofern als dass man keinen extra Beitrag bezahlen musste. Es ginge aber darum mit einem Mindesteinsatz von wenigstens 0,50 € pro Dreh so viele Punkte wie möglich zu erhalten. Ich habe inzwischen vom Casino eine Antwort bekommen, dass ich meinen Preis nicht bekommen werde, weil angeblich lediglich 22 Personen an dem Turnier teilgenommen hätten, es hätten aber 30 sein müssen. Das ist für mich natürlich nicht nachprüfbar. Das Turnier „Slot der Woche" wurde bislang jede Woche bei Wazamba angeboten. Merkwürdigerweise scheint das Turnier in der laufenden Woche nicht mehr angeboten zu werden. Die Platzierungen der letzten Kalenderwoche sind aber noch einsehbar (siehe Anhang.)

Thank you for your reply. I understand, and unfortunately, we aren't able to assist you further in this matter as both free bonus winnings and winnings from free tournaments are considered free bonus funds.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.