Wazamba Casino - Los retiros de los jugadores se retrasan.

I'm waiting for payouts from three casinos: 1,100€ from Wazamba since 12.12.2024, 1,100€ from Slots Palace since 12.12.2024, and 400€ from Revolution Casino since 22.12.2024. No one is paying out!? How is that possible? They all send me the same messages, telling me to be patient because they are busy... Now I'm wondering how much longer I have to wait and what kind of business practice this is!? They have no issues taking deposits, but they don't release the payouts!?

Znaci na 3 casina cekam isplate Wazamba 1100€ od 12.12.2024. Zatim Slots palace isto 1100€ od 12.12.2024. I Revolution casino 400€ od 22.12.2024. Nitko nista ne isplacuje!? Kako je to moguce? Svi mi salju iste poruke da se moram strpit, da im je guzva… Sad se ja pitam koliko se to moram još strpit i kakav je to naćin poslovanja!? Uplate uredno uzimaju, ali isplate ne daju!?

Dear milijura, 

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered. To ensure we provide the best possible assistance, please note that we can only investigate one complaint per casino. In this case, I will focus on Wazamba Casino. For Slots Palace and Revolution Casino, I recommend submitting separate complaints so that we can address each case independently.

To clarify your situation, I kindly ask you to answer the following questions:

• Have you made any successful withdrawals from Wazamba Casino before?
• Could you please confirm whether you have completed the KYC verification process?
• Were your winnings accumulated with or without an active bonus?
• What types of games did you play (e.g., slots, live casino, or sports betting)?

I hope we can assist you in resolving this issue as quickly as possible. Thank you in advance for your cooperation, and I look forward to your reply.

Best regards,

Veronika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

I have had at least 3 withdrawals from wazamba so far, €1400.

They didn't ask me to verify KYC (I don't even know what that is).

I didn't have any bonuses... I only play for money.

I only play slots.

Imao sam do sada najmanje 3 isplate s wazambe, 1400€.

Nisu me trazili da verificiram KYC (ni neznam sta je to).

Nisam imao nikakve bonuse… Igram samo za novac.

Igram samo slotove.

evo danas su mi ovaj mail poslali:

Joss (Wazamba) 

6. sij 2025. 12:50 EET

Dear Goran C.,

Thank you for contacting our Customer Support team. 

We hope this email finds you well!

We sincerely apologize, but at the moment, we do not have any native speakers available to respond to your message. In our effort to respond to you promptly, we will be addressing this reply in English. Thank you for your understanding.

I apologize for the inconvenience caused by the long withdrawal delay. We understand the impact this has had on you and want to assure you that as per checking with the finance department, they have informed me that they are actively working to pay the funds as soon as possible. Your feedback is invaluable, and we appreciate your patience.

I can reassure you, they have been informed once again from my side, and they are working on processing it as soonest.

I would personally be more than happy to help you with your question. However, access to financial information is limited from my side and hence I cannot promise any time from my side. 

If you have additional questions, please feel free to contact us via email support@Wazamba.com or via Live Chat.

Yours sincerely,

Customer Service

and another update:

I know this is a topic about Wazamba, but since I also mentioned SlotsPalace, it would be my turn to write that they paid out ALL my withdrawals today, all 1100€!

So Wazamba has nothing for now and Revolution casino has nothing, and SlotsPalace has paid out everything.

i jos jedan update:

znam da je topic o Wazambi, ali posto sam spomenuo i SlotsPalace red bi bio da napisem da su mi danas isplatili SVE isplate, svih 1100€!

znaci Wazamba za sad nista i isto tako i Revolution casino nista, a SlotsPalace isplatio sve.

Here Wazamba paid me 500 out of 1100€ today.

Evo Wazamba mi je danas isplatila 500 od 1100€.

I'm glad to hear that! Could you please specify how many pending withdrawal requests are currently in your account? Did you request all your withdrawals on 12 December?

I have requested 2 more payments of €300 each.

1. from 15.12.2024.
2. from 17.12.2024.

Imam zatrazene jos 2 isplate po 300€

1. od 15.12.2024.
2. od 17.12.2024.

They paid me EVERYTHING today!!!

It hasn't all been credited to my account yet, but usually when I get an email saying they've paid, the money is credited to my account...

so thank you and I hope everything will be fine from now on...

Evo isplatili su mi danas SVE!!!

nije mi jos sjelo sve na racun, al obicno kad dobijem mail da su isplatili onda i sjednu novci na racun…

tako da hvala Vam i nadam se da ce dalje biti sve u redu…

Now that I mentioned them, Revolution casino has paid me... So everyone has paid everything... Almost a month of waiting, but in the end everything turned out well...

Thank you for fighting for us players!!!

Evo vec kad sam ih spomenuo i Revolution casino mi je sad uplatio… Znaci svi su sve uplatili… Skoro mjesec dana cekanja, ali na kraju je ipak sve ispalo dobro…

Hvala i Vama sto se borite za nas igrace!!!

Dear milijura,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru