WeezyBet Casino - El retiro del jugador se ha retrasado.

I have sent all the requested documents and they have been approved but I still cannot withdraw the money. I have sent an email about the matter but have not received a response.

olen lähettänyt kaikki pyydetyt documentit ja ne ovat hyväksytty mutta en silti pysty nostamaan rahoja, olen laittanut sähköpostia asiasta mutta en ole saanut vastausta.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do you encounter any error messages when you try to request a withdrawal? Can you please post a screenshot here?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I haven't made any withdrawals, Here's a screenshot, yes I had a welcome bonus in use

En ole tehnyt nostoja, Siinä kuvankaappaus, kyllä minulla oli welcome bonus käytössä

Thank you very much for your reply. When exactly did you provide your documents? Do you see anywhere in your account information indicating that it has been verified?

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Kimmo1,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a WeezyBet Casino representative to join this conversation and participate in resolving this complaint.

Dear WeezyBet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Kimmo1,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Offshore Finance Authority (https://verification.anjouangaming.org/validate?domain=weezybet.com&seal_id=3b2b1ca26c5f0a42aef94a70ffb3ca15a32a73d19ced0bab4230160c83772ff846346bb615d30153d660164e8779ef66&stamp=59a530ee2b6089529be5c6a069d34e45) and submit a complaint to them via the validator at the bottom of their site. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru

We’ve reopened this complaint at the request of WeezyBet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear WeezyBet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear Kimmo1,

We were contacted by the casino that you haven't provided them with the requested bank statement to verify the deposit. Could you please upload it and let us know once you have done so?

I'll be awaiting your reply.

I thought this discussion was closed already, the casino paid me the money a few days ago, it took many months to get the money. You can see from the old picture that the utility bill has been sent and approved 😀

Luulin että tämä keskustelu suljettiin jo, casino maksoi rahat minulle muutama päivä sitten, rahojen saamiseen meni monta kuukautta. Vanhasta kuvasta näkee että utility bill on lähetetty ja hyväksytty 😀

Dear Kimmo1,

Do I understand the situation correctly that the casino paid you in full, and the complaint can be closed as resolved?

I'll be awaiting your reply.

Dear Kimmo1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, it paid off, even though it took a really long time...

Kyllä maksoi, vaikka siinä kestikin todella kauan...

Dear Kimmo1,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru