Weiss Casino - La cuenta del jugador ha sido cerrada debido a problemas de verificación.

I am writing to file an official complaint against the online casino Weiss.bet, operated by Taktonum Group N.V., allegedly under license number OGL/2024/148/0616.

Here are the key facts of my case:

• I had a verified account with Weiss.bet and a balance of $1,100 USD.

• After requesting a withdrawal, I was forced to wait two days without any response.

• Then, they suddenly initiated a "secondary verification process", during which I submitted all the required documents.

• However, they rejected the documents without clear explanation.

• Shortly after, my account was permanently blocked, and I lost access to my funds.

• Upon further inspection, I discovered that the license they claimed to have may be fake or invalid at the time.

This is a clear case of unfair treatment, withholding of funds, and potentially fraudulent activity. I am requesting your urgent assistance in reviewing this matter and intervening, if possible.

I can provide all supporting documentation, screenshots, and transaction history upon request.

Thank you for your attention and assistance.

Dear igorno7373,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Weiss Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Which documents have you submitted for verification initially?
• Which documents were you asked to submit for additional verification?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear igorno7373,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wrote back twice

Thank you very much, igorno7373, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear igorno7373,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Weiss Casino representative to join this conversation.

Dear Weiss Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

they will block you too reply this is not about them scam

who will wind up reviews for themselves on different platforms

Dear Mirka,



We acknowledge receipt of your request and would like to reiterate WEISS’s full commitment to supporting the ongoing case.

According to Paragraph 1.1 and Paragraph 1.2 of the WEISS KYC Policy, each user may be requested to comply with identity verification processes as part of ensuring proper and legitimate platform use.

The user in question did not successfully complete the identity verification procedures required under the WEISS KYC Policy. The materials that were submitted were found to be ambiguous and inconsistent, raising serious concerns regarding their authenticity and accuracy. This conduct constitutes a clear attempt to circumvent the verification process and may be interpreted as a deliberate effort to mislead WEISS.

This constitutes a direct violation of the aforementioned KYC Policy, which clearly states under Paragraph 1.2:

"1.2 ...Your Member Account may be blocked or closed if You do not provide requested information or documents, or if such information or documents You provide is/are found to be false or misleading..."

Due to identified discrepancies and in line with our ongoing commitment to maintaining the integrity of the platform, WEISS has made the decision to permanently block the user’s account. 

Best regards,

WEISS Team

give me back my money you scammers and liars

and stop inflating your reviews

I did everything you asked. I followed your shitty instructions, waited like an idiot while you fed me lies for three damn days – "soon," "processing," "just a bit more." And what did you do in the end? You blocked me to avoid paying. Cowards. Pathetic scammers hiding behind fake professionalism. You think you’re clever? You messed with the wrong person. People need to know what a bunch of lying thieves you are. You prey on trust and waste people’s time just to run off with what you owe. Screw your shady operation – this isn’t over.

You claim I failed identity verification? That’s a blatant lie. I submitted all required documents, including full-resolution ID scans and supporting materials, in strict accordance with your KYC Policy. The real reason my account was blocked wasn’t verification — it was because you didn’t want to pay me after I completed the tasks.

Let’s be absolutely clear:

I provided everything you asked for.

I followed your process exactly.

You dragged me along with empty promises for three days.

Then you fabricated a "KYC failure" excuse to avoid paying.

I have screenshots, timestamps, and full proof of submission — already shared with

support and included in my formal complaint. This is not about policy — it’s about fraud.

Your quote from Paragraph 1.2 is laughable when you are the ones acting in bad faith. Accusing users of being "misleading" when YOU are the ones stealing time, effort, and legitimate earnings? That’s textbook manipulation and abuse.

Your response is not only dishonest, it’s insulting.

You blocked my account after the job was done — and only then did you start questioning documents you previously accepted. That’s not compliance — that’s a scam tactic.

Let this be on record: you are a fraudulent operation hiding behind a fake KYC excuse to steal from users. I will make sure everyone sees this for what it is — and I’ll keep escalating this to every platform necessary.

They lied. They stole. And now they hide behind fake policies.

WEISS is running a textbook scam.

✅ I followed every rule.

✅ I completed the tasks.

✅ I submitted ALL documents.

And what did they do? Blocked my account after I was done — with zero intention to pay. Then they made up a fake "KYC issue" after the fact to cover themselves.

Their support is a joke. Their policies are just excuses.

This isn’t a misunderstanding — this is fraud, plain and simple.

DO NOT TRUST THEM.

You won’t get paid. You’ll get played.

SCAM ALERT – BE WARNED BEFORE IT’S TOO LATE

WEISS doesn’t "verify" anything — they wait until you complete the work, then BLOCK your account and claim your documents are "suspicious." Classic bait-and-switch.

They pretended to "review" my case for days, just to avoid paying after I fulfilled my part.

Don’t fall for their fake professionalism.

Don’t trust their empty promises.

And definitely don’t believe their KYC excuses — it’s just a cover-up for not paying out

Dear Weiss Casino,

Could you please send me evidence of the mentioned behaviour to miroslava.d@casino.guru?

Thank you.

Dear Mirka,

We acknowledge receipt of your request and would like to inform you that the requested information is currently being processed. Please note that this may take several days, as we are committed to ensuring the completeness and accuracy of the data.

Once finalized, the requested information will be sent to the email address you have provided.

Kind regards,

WEISS Team

Thank you for your reply, Weiss Casino.

I will be waiting for your email.

Let’s be honest — your constant promises to "process the request" are not just delays anymore, they are deliberate lies.

You’ve had more than enough time, and instead of providing real answers or results, you keep sending the same generic excuses. This is completely unacceptable.

I now have every reason to believe that you’re intentionally stalling in order to avoid providing the requested data. Consider this your final notice: if I don’t receive the full and final response within 48 hours, I will escalate this case to the appropriate legal and public channels.

I strongly advise you to stop lying and act now.

Dear Mirka,

We would like to inform you that an email containing all the necessary information and clarification regarding this matter was sent to your email address a few days ago.

We kindly look forward to your response.

Best regards,

WEISS Team

Dear Weiss Casino,

I've replied to your email requesting further clarification. Please check your inbox.

Thank you for your cooperation.

Dear Mirka,

Please be advised that our team provided a response to your recent request several days ago.

We kindly request that you review the inbox at your earliest convenience.

Best regards,

WEISS Team

Dear igorno7373,

Could you please send me all of the verification documents you submitted to the casino to miroslava.d@casino.guru for review?

Thank you.

Dear igorno7373,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I do not want to send my passport — this is confidential information, and I don’t see the point. I have already submitted a copy of my Russian passport directly to the casino, and now I strongly suspect that Weis Casino may have shared it with you, which is extremely concerning.

What does this even have to do with my case? I deposited $100 and couldn’t withdraw anything. Now I have $1,100 stuck in this fraudulent casino, and no one is offering any real help.

Moreover, this casino allows users to make a deposit without any ID verification — but as soon as you try to withdraw, they demand sensitive personal documents. This is a red flag. Reputable platforms like Stake don’t operate like this — they are transparent from the beginning and don’t use shady tactics to block withdrawals.

At the very least, return half of the money or at least my initial deposit. This casino feels like a scam.

Dear igorno7373,

Please note, that your cooperation is required for us to be able to proceed in your case.

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the requested evidence in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Mirka

Casino.Guru