Wettzo Casino - La cuenta del jugador ha sido cerrada y sus ganancias confiscadas.

I am filing a complaint against Wettzo Casino for the unjustified closure of my account and the seizure of €50,000 in winnings. I am a French resident currently traveling in Morocco, which explains my current IP address. I started with a no-deposit bonus for email verification, meticulously respecting the maximum bet until the wagering requirement was met. Once the conditions were fulfilled, my balance of €204 was converted to real money. With this real money balance, free of any restrictions, I continued playing, eventually reaching €5,000. I then contacted support to complete my KYC (Know Your Customer) verification and sent all my documents. While waiting for the 24-hour verification promised by support, I continued playing, and my final balance before the account was blocked was €50,000. The casino closed my access without explanation after I requested a withdrawal of €5,000. My screenshots prove that my Real Balance was over €58,000 at the time of the transaction, that my Bonus Balance was at 0.00 (wager expired), and that the €5,000 withdrawal was indeed pending. I have complied with all the terms and conditions and I am requesting your assistance in recovering my €50,000 in legitimate winnings.

Je dépose une plainte contre le casino Wettzo pour la fermeture injustifiée de mon compte et la saisie de 50 000 € de gains. Je suis résidente française actuellement en voyage au Maroc, ce qui explique mon IP actuelle .J'ai commencé avec un bonus sans dépôt de vérification d’e-mail en respectant scrupuleusement le Max Bet jusqu'à la fin du wager. Une fois les conditions remplies, mon solde de 204 € a été converti en argent réel. C’est avec ce solde réel, libéré de toute contrainte, que j’ai continué à jouer pour monter à 5000€. J'ai alors contacté le support pour valider mon KYC et envoyé tous mes documents. En attendant la vérification de 24h promise par le support, j'ai continué à jouer et mon solde final avant le blocage était de 50 000 €. Le casino a fermé mon accès sans raison après ma demande de retrait de 5000€. Mes captures d’écran prouvent que mon Real Balance était de plus de 58 000 € au moment de la prise, que mon Bonus Balance était à 0.00 (wager fini) et que le retrait de 5 000 € était bien validé en attente. J'ai respecté tous les termes et conditions et je demande votre aide pour récupérer mes 50 000 € de gains légitimes.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wettzo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify the date of registration in the casino? Have you registered at the casino while in France?
• Was your player's profile filled out with accurate, verifiable information to your knowledge?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas