WeWin99 Casino - El jugador cuestiona el reclamo del casino sobre la mezcla de créditos.

Casino tried to say I mixed credits when you can see I had cleared my balance before claiming my commission

Dear Yargon,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with WeWin99 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Would it be possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru? I will be waiting for your reply patiently.

Best regards,

Nick

Hi I sent my history it shows I had cleared my balance prior to taking the commission

Dear Yargon,

Isn't it possible to forward the full deposit, bonus and betting history to nikolas.b@casino.guru?

Would it be easier if I gave you my login details for you to go through and have a look ?

Dear Yargon,

Please note that you can never give out any of your login details in any online casino.

Dear Yargon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.