WikiLuck Casino - La retirada del jugador se retrasa.

I requested a payment of 2250 euros on October 22, 2025.

Otherwise, payouts at this casino have always taken a maximum of 5 days.

My last payout was 8 months ago and it went relatively quickly and without problems.

I contacted live chat three times and always received the same answer: (It's being handled by another department.)

I'm worried about the money now.

Ich habe am 22.10.2025 eine Auszahlung in Höhe von 2250 Euro beantragt.

Sonst haben Auszahlungen in diesem Casino immer maximal 5 Tage gedauert.

Meine letzte Auszahlung ist 8 Monate her und ging auch relativ schnell und ohne Probleme.

Ich habe drei mal mit dem Live Chat kommuniziert und immer die gleiche Antwort erhalten. ( wird von einer anderen Abteilung bearbeitet. )

Ich mache mir jetzt Sorgen um das Geld.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Halunke2293, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with WikiLuck Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? 
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

I always use bank transfer.

I didn't use any bonus.

I am fully verified, as I have already made several withdrawals.

Best regards

Ich benutze immer Banküberweisung

Ich habe keinen Bonus benutzt.

Ich bin komplett verifiziert, da ich auch schon öfter Auszahlungen vorgenommen habe.

Mit freundlichen Grüßen

I have always used bank transfer as my payment method.

I am fully verified.

I didn't play with a bonus.

Best regards

Ich habe immer Banküberweisung als Auszahlungsmethode genommen.

Ich bin vollständig verifiziert.

Ich habe nicht mit Bonus gespielt

Mit freundlichen Grüßen

I had an insufficient rollover.

Ich hatte einen unzureichenden Rollover

Wikiluck informed me on November 10th that I still need to turn over 136 euros due to the rollover.

I've done that now, and I'm waiting to see if it works.

Wikiluck hat mich am 10.11 informiert das ich noch 136 Euro umsetzen muss wegen dem Rollover.

Dies habe ich nun gemacht, nun warte ich ab ob es.klappt

Dear Halunke2293,

thank you for your replies and updates.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Halunke2293,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru