Wild Fortune Casino - El jugador enfrenta problemas con el correo electrónico de verificación de cuenta.

Hello

I've been trying to request an email to verify my account for two days now, because otherwise I can't even get to the withdrawal screen.

However, I can't get it. I've tried several times.

There's no live support, at least not the option for me. Emails I send on the support page also don't get a response.

ID was rejected twice, and now nothing happens at all.

Will my money simply be held back by preventing me from even making a withdrawal because I never receive a verification email? (No, not even in my spam folder)

Please help.

Thanks

Hallo

Ich bin nun seit 2 Tagen daran, eine Mail anzufordern um mein Konto zu verifizieren, da ich sonst nicht mal zum Auszahlungsbildschirm komme.

Diese kriege ich jedoch nicht. Habe es etliche Male versucht.

Live Support gibt es nicht, zumindest ist die Option nicht vorhanden bei mir. Auf emails die man dann schreiben kann auf der Support Seite kommt auch keine Antwort.

Ausweis wurde 2 Mal abgelehnt, und nun passiert einfach gar nichts mehr.

Wird hier mein Geld einfach zurückehalten indem ich nicht mal zur Möglichkeit komme überhaubt eine Auszahlung zu machen da nie eine Mail zum verifiezieren bei mir ankommt? (Nein auch nicht im Spam Ordner)

Bitte um Hilfe.

Danke

Dear Exodus1177,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you more effectively, could you please provide us with the following details:

• Have you checked the settings of your email account for any filters that might block emails?
• Have you checked if the email address in your account does not contain any typos?
• When was the last time you reached out to the casino via email? Have you communicated with the casino customer support before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello

Emails have been checked; I receive all other emails from the casino, but not this one.

The ID thing was a typo. I had entered 1999 in my account, but I was born in 1990.

I wrote to them, but I don't know to what extent this can be changed or even accepted.

No answer yet

Hallo

Emails sind gecheckt, ich bekomme ja jede andere Mails des Kasinos, nur diese nicht.

Das mit der ID war ein Tippfehler hatte 1999 im Account angegeben, bin jedoch 1990 geboren.

Habe ich denen geschrieben, weiss aber nicht inwiefern das änderbar oder überhaubt aktzeptierbar ist..

Bisher noch keine Antwort

ID now confirmed

For 5 !!! days now it has been pushed

I get an email every day asking me to provide my birthday and zip code so I can get help.

If I do that, there will be no response until the next day and it will start all over again.

I'm desperate... I can't get my money back...

Ausweis nun bestätigt

Seit 5 !!! Tagen wird nun vorgeschoben

Ich krieg jeden Tag eine Mail ich soll Geburtstag und Postleitzahl angeben, dann wird mird mir geholfen.

Tu ich das, kommt keine Antwort mehr bis zum nächsten Tag und es geht von vorne los.

Ich verzweifle.. ich krieg mein Geld nicht mehr zurück..

Thank you for your responses.

Could you please forward me all the communication between you and the casino regarding the issue with the verification code? My email address is veronika.f@casino.guru.

Additionally, am I correct in understanding that you entered the wrong date of birth in your casino profile? Has the casino changed your date of birth, or are you still experiencing problems with changing it?

Dear Exodus1177,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru