Wild Fortune Casino - La solicitud de retiro del jugador está retrasada.

URGENT!

Hello CasinoGuru team, WildFortune is soon closing permanently (16.7.2025) and I'm getting nervous about will they pay out my winnings, when i asked them this and inquired about withdrawing my money they replied with the following message. Just for clarification on their withdrawal page it says the minimum is 20 euros and the maximum is 4000 euros so Im confused there as well. i have submitted all the documents they ask for and i have wagered beyond the requirement. Please help me asap a time is running out!

"To complete the verification of your gaming account and provide you with more access to all operations, you need to provide us with some documents. Please provide a copy of the identification document. As such a document you can provide us with one of the following: 

Passport • Driving license • ID card.

You also need to provide us with one copy of the document that can confirm your address. As such a document, you can provide us with the following:

• Government letter • Any official document with an address For example, an invoice for real estate/property tax, a utility bill, an insurance policy, etc.• Bank statement with address (issued within the last 3 months).

The last one is proof of your deposit to your account. It should be a screenshot or photo of your bank account number/payment method with your account number and your name on it. Please note that all 4 corners of all submitted documents must be visible. The proof of address must be dated within the last 90 days. 

Please note, that the company reserves the right to re-request documents if they do not meet our requirements, which will require additional time to verify your gaming account. Kindly note that the available limit to withdraw is 500 EUR per day.

Also please note that all deposits need to be wagered at least 3 times. You have wagered 1933.00 EUR out of 5502 We'll be able to process your withdrawal request as soon as the latest deposits have been wagered at least three times. Should everything be all good you may rest assured that you will receive your winnings."

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Fortune Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify when you completed the necessary wagering of your deposit? How much have you wagered from your point of view?
• Could you please share the communication between you and the casino regarding the closure of the casino, the verification requirements, and the wagering requirements for your account?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello,

I have emailed the attachments to the following address:

Below is our conversation with the casino, as well as a picture of the KYC being in order. Also in the attachments you can see how first they say 500 euros is the maximum and then they say 1000 euros is the maximum.

The terms and conditions state that in Finland, the maximum daily withdrawal limit is 500 EUR.

The main problem here is that I can't withdraw all the money from my account before the casino closes, I need your help with this, I don't want to lose my winnings. I ask that you could help me get all my winnings out of the casino before it closes and stops all operations.

Attached is a message from the casino earlier where I still have the same amount to wager even though I have already wagered significantly more money at that point.

In my opinion, I have spent at least a little over 5,502 euros.

I have only played live casino

If you need more info, just message me and I'll post it asap.

Kind regards,

Hei,

Laitoin sähköpostilla liitteet tulemaan seuraavaan osoitteeseen [email protected]

Alla on keskustelumme kasinon kanssa, sekä kuva siitä että KYC on kunnossa. Myös liitteissä näkyy kuinka ensin he sanovat että 500euroa on maksimi ja sen jälkeen he sanovat että 1000 euros on maksimi.

Ehdoissa lukee että Suomessa 500 EUR on päivän maksimi nostoraja.

Pää ongelmana tässä on se että en kerkeä nostaa kaikkea rahaa pelitililtäni ennen kuin kasino sulkeutuu tähän tarvitsen apuanne en halua menettää voittojani. Pyydän että voisitteko auttaa minua saamaan kaikki voittoon ulos kasinolta ennen sen sulkeutumista ja kaikkien operaatioiden lopettamista.

Liitteenä on viesti kasinolta aikaisemmin jossa minulla on sama summa vielä kierrätettävää vaikka olen kiertänyt jo huomattavasti enemmän rahaa siinä kohtaa.

Omasta mielestäni olen kiertänyt vähintään hieman yli 5502 euroa.

Olen pelannut pelkästään live kasinoa

Jos tarvitsette lisää infoa niin viestiä vaan niin laitan sen asap.

Ystävällisin terveisin,

Thanks for your reply.

The casino's obligation to pay out winnings persists after the casino is closed.

• Did the casino allow you to withdraw some or all of your winnings since your last reply?
• Are there any obstacles currently that require our intervention?

Please let me know.

Hi, I am happy to announce that I got all the money out of the casino, the rest came yesterday, but thank you for your attention to this matter. The case can be closed and I think the casino's security rating should not be negatively affected by this incident.

Thank you again!

Hei olen iloinen kun saan ilmoittaa että sain kaikki rahat ulos kasinolta, eilen tuli loput, kiitos kuitenkin huomiostanne tähän asiaan. Tapauksen voi sulkea ja mielestäni kasinon turvallisuus luokitus ei pitäisi ottaa tästä tapauksesta negatiivisia vaikutuksia.

Kiitos vielä kerran!

Hi, I am happy to announce that I got all the money out of the casino, the rest came yesterday, but thank you for your attention to this matter. The case can be closed and I think the casino's security rating should not be negatively affected by this incident.

Thank you again!

Hei olen iloinen kun saan ilmoittaa että sain kaikki rahat ulos kasinolta, eilen tuli loput, kiitos kuitenkin huomiostanne tähän asiaan. Tapauksen voi sulkea ja mielestäni kasinon turvallisuus luokitus ei pitäisi ottaa tästä tapauksesta negatiivisia vaikutuksia.

Kiitos vielä kerran!

Dear Ari123123,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru