Wild Robin Casino - El retiro del jugador se retrasa debido a la revisión de la cuenta.

This casino put my account under review over two weeks ago, and I haven't received any updates regarding my withdrawal. I saw that yesterday they requested my bank details for a withdrawal, but there's a problem: I didn't deposit via bank transfer; I deposited using crypto, so I want to withdraw using crypto. I'm filing this complaint because they're taking far too long.

Este casino ha puesto mi cuenta en revisión hace más de 2 semanas y no recibo contestaciones a menudo sobre el retiro de los fondos de mi cuenta. He visto que ayer me pidieron mis datos bancarios para retirar el dinero, pero hay un problema, yo no he ingresado via transferencia bancaria, ingresé mediante crypto, por lo que quiero retirar mediante crypto. Abro la queja ya que están tardando demasiado

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Have you contacted customer support regarding their request for your banking information?
• Have you submitted any identity documents to this casino for verification?
• When was the last time the casino communicated with you about the investigation of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

What kind of games did you play to accumulate the winnings you've been trying to withdraw?

Both casino and betting

Have you contacted customer service regarding your request for banking information?

They asked me for bank details to withdraw, but I deposited using crypto, and I want to withdraw via crypto, not bank transfer.

Have you sent any identity documents to this casino for verification?

I haven't been asked to KYC

When was the last time the casino contacted you regarding the investigation of your account?

March 5th

¿A qué tipo de juegos jugaste para acumular las ganancias que has estado intentando retirar?

Ambos, casino y apuestas

¿Se ha puesto en contacto con el servicio de atención al cliente en relación con su solicitud de información bancaria?

Me han pedido datos bancarios para retirar, pero es que yo ingresé mediante crypto, y quiero retirar por crypto, no transferencia bancaria

¿Ha enviado algún documento de identidad a este casino para su verificación?

No me han requerido kyc

¿Cuándo fue la última vez que el casino se comunicó con usted acerca de la investigación de su cuenta?

El 5 de marzo

Please forward me the communication between you and the casino customer support regarding the request for your banking information at veronika.f@casino.guru, along with all the other conversations that could be relevant to the investigation of your case as well. Thank you for your cooperation.