Wild Robin Casino - Falta el depósito del jugador.

I made a deposit of €30 and it never reached my account, nor the bonuses they promised or anything.

Hice un depósito de 30 € y nunca llegó a mi cuenta ni bonos q prometieron ni nada

Dear diego242827,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Robin Casino.

• Please, could you clarify if you have tried contacting your bank regarding the issue?
• Was it your first deposit in this casino?
• Please could you forward the payment confirmation and any relevant communication with the casino to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear diego242827,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your email and your reply.

I would also strongly recommend against depositing any more funds until the issue is resolved. Could you please share your communication with the casino to try to resolve the issue?

If the money gets lost during the transaction, it will take some time before it’s credited to your casino account or returned to your bank account.

Dear diego242827,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.