Wild Robin Casino - Los puntos de fidelidad del jugador son confiscados.

Hello, I have 37,238 loyalty points at Wild Robin Casino, which I play with real money. Now I can't redeem them, which is about €900, because the bonus department has decided I can't use the loyalty points. That's outrageous! And as for withdrawals, well, they took a month to process €1,500. Please don't register and play there.

un reputable

Regards

Heiko

Hallo habe bei Wild Robin Casino 37238 Treue Punkte er spielt mit Echtgeld jetzt kann ich die nicht einlösen ca 900€ weil die Bonus Abteilung beschlossen hat das ich die Treue Punkte nicht einlösen kann das ne Frechheit und auszahlen naja für 1500€ haben die 1 Monat gebraucht bitte nicht da anmelden und spielen

un seriös

Mfg

Heiko

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Robin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Is your player's account verified?
• Have you contacted casino support and asked for assistance? What response have you received?
• Are you able to claim bonuses, such as deposit bonuses?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Heiko1973,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your reply via email.

To pursue the issue further, we kindly ask for your cooperation by providing us with the relevant communication with support on the topic of loyalty point redemption.

If you no longer have this communication available to you, contact the casino again and ask for the reason you are unable to redeem it.

Also, please share a screenshot of the error you receive when trying to redeem the loyalty points.

Share the information with me via email at tomas@casino.guru

Dear Heiko1973,

We are extending the timer by 7 days. Please be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru