Wild Robin Casino - Se ha retrasado el pago de las ganancias del jugador.

Good evening,

I have submitted a withdrawal request for **€300** from **WildRobin** casino on **10/20/2025** via **Mastercard**. The transaction status remains as of today (10/27/2025) at the **"Processed"** stage, without the payment having been completed.

I have contacted **many times via live chat**, where I constantly receive the same response:

"We apologize for the delay, the accounting department is overloaded with many withdrawals and we have sent a request for resolution."

However, there is **no substantive update or payment schedule**. Furthermore, I have sent **multiple emails to support**, without receiving any response.

The withdrawal has been approved (shown on my profile with a green "Approved" and "Processed"), but the money has not arrived on my card. I have kept **screenshots** of all stages of the transaction as well as conversations with support.

I request the **intervention of Casino.Guru** so that the casino can immediately complete the payment of the €300 to which I am entitled.

Thank you in advance for your help.

Καλησπέρα,

Έχω υποβάλει αίτημα ανάληψης ποσού **300 €** από το καζίνο **WildRobin** στις **20/10/2025** μέσω **Mastercard**. Η κατάσταση της συναλλαγής παραμένει έως σήμερα (27/10/2025) στο στάδιο **"Επεξεργάστηκε"**, χωρίς να έχει ολοκληρωθεί η πληρωμή.

Έχω επικοινωνήσει **πολλές φορές μέσω live chat**, όπου λαμβάνω συνεχώς την ίδια απάντηση:

"Λυπόμαστε για την καθυστέρηση, το λογιστήριο είναι φορτωμένο με πολλές αναλήψεις και έχουμε στείλει αίτημα για επίλυση."

Ωστόσο, δεν υπάρχει **καμία ουσιαστική ενημέρωση ή χρονοδιάγραμμα πληρωμής**. Επιπλέον, έχω αποστείλει **πολλαπλά email στο support**, χωρίς να λάβω καμία απάντηση.

Η ανάληψη έχει εγκριθεί (φαίνεται στο προφίλ μου με πράσινη ένδειξη "Εγκρίθηκε" και "Επεξεργάστηκε"), αλλά τα χρήματα δεν έχουν φτάσει στην κάρτα μου. Έχω κρατήσει **screenshots** όλων των σταδίων της συναλλαγής καθώς και των συνομιλιών με την υποστήριξη.

Ζητώ τη **μεσολάβηση του Casino.Guru** ώστε το καζίνο να ολοκληρώσει άμεσα την πληρωμή των 300 € που δικαιούμαι.

Ευχαριστώ εκ των προτέρων για τη βοήθειά σας.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Petro1991,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account does not need verification beyond that, this is the second withdrawal, the first within 3 business days, it was indeed in my account.

Ο λογαριασμός μου δεν χρειάζεται επαλήθευση περαν αυτού είναι η δεύτερη ανάληψη η πρώτη μέσα σε 3 εργάσιμες όντως ήταν στον λογαριασμό μου

I requested a new withdrawal because they canceled my previous one and well that it was the Bank's choice to cancel while speaking with the bank they told me that there was no such action on the part of the Bank, the same candy continues, be patient and be patient, the financial department is busy and there may be delays, 2 business days have already passed and they still haven't made the slightest move to change the situation, while in their first payment they were the ones who completed it within 2 business days.

Ζήτησα νέα ανάληψη επειδή μου ακύρωσαν την προηγουμενη και καλά ότι ηταν επιλογή της Τράπεζας η ακύρωση ενώ μιλώντας με την τράπεζα μου είπαν πως δεν υπήρχε καμία τέτοια ενέργεια από μέρια της Τράπεζας συνέχεια η ίδια καραμέλα κάντε υπομονή και κάντε υπομονή το οικονομικό τμήμα είναι φορτωμένο και μπορεί να υπάρχουν καθυστερήσεις ήδη έχουν περάσει 2 εργάσιμες και ακόμα δεν έχει κάνει την παραμικρή κίνηση να αλλάξει η κατάσταση ενώ στην πρώτη τους πληρωμή ήταν κύριοι μέσα σε 2 εργάσιμες είχε ολοκληρωθεί

Dear Petro1991,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Petro1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Petro1991,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila